Reprise Financial

Lead and mentor a team of Customer Solutions Specialists to provide exceptional support via phone and email while meeting performance goals. Oversee daily operations, manage complex escalations, and collaborate with internal teams to drive process improvements and operational excellence.

Manage the Specialized Services portfolio by coordinating with vendors and attorneys regarding impounds, insurance claims, litigation, and bankruptcy. Responsible for preparing legal documents, processing insured account forms, and ensuring all milestones are met within required timelines.

Design, develop, and maintain scalable data architecture and ETL pipelines to support enterprise data movement and integration. Collaborate cross-functionally to define architectural strategies and mentor junior engineers to ensure reliable data delivery.

The Chief Compliance Officer is responsible for establishing and enhancing the company’s enterprise-wide Compliance Management System while serving as the primary regulatory liaison. They will lead consumer protection programs, oversee regulatory examinations, and partner cross-functionally to embed compliance into lending operations.

The Customer Advocacy Complaints Manager will lead and nurture a team responsible for resolving consumer complaints while ensuring regulatory compliance and high service standards. This role involves designing training, managing complaint operations, and serving as a primary point of contact for external regulatory escalations.

This role provides strategic financial leadership by leading planning, forecasting, and operating expense management across the organization, while also owning and enhancing the corporate financial model for various planning horizons. The Director will serve as a trusted advisor to senior leadership, delivering data-driven insights to shape decision-making, optimize resource allocation, and communicate the operating expense narrative.