The role involves managing inbound and outbound customer communications to assist with the personal loan application process. Responsibilities include assessing customer needs, verifying information, and persuasively explaining loan options while maintaining compliance with lending laws.
The Senior Compliance Specialist will manage the company's compliance program, including monitoring, testing, and policy development to ensure adherence to consumer protection laws. They will also serve as a subject matter expert, leading investigations, regulatory determinations, and cross-functional projects to mitigate risk.
Engage with customers through text-based channels to explain loan options and guide them through the application process. Maintain accurate documentation and meet performance metrics while providing timely support and education to applicants.
The manager will serve as the primary analytics partner for the Affiliate Marketing channel, translating data into actionable insights to drive customer acquisition and marketing efficiency. They will build forecasting models, design A/B tests, and collaborate with cross-functional teams to optimize channel performance and profitability.
The Senior Manager of Data Operations leads a technical team to ensure the reliability, quality, and scalability of enterprise data processes. They drive automation, data governance, and operational excellence while partnering with cross-functional stakeholders to align data strategies with business goals.
