The Head of IT will own the internal IT strategy, governance, and systems design while managing the IT budget and vendor relationships. They will also lead the IT team and partner with Compliance & Security to ensure operational risk management and business continuity.
The Director of Customer Success will build and lead the post-sale engine, overseeing Customer Success, Partner Success, and Renewals to drive NRR. They will collaborate with cross-functional leadership to align commercial motions and implement data-driven health and retention strategies.
