You will lead the strategy, systems, and daily performance of the support organization to ensure world-class, scalable operations. This involves managing team leads, implementing AI-driven tools, and optimizing key customer experience metrics like CSAT and NPS.
The Supplier Operations Associate manages product, pricing, and availability updates while maintaining accurate content across multiple systems. They also resolve operational challenges, build relationships with tour operators, and support compliance and reporting efforts.
Manage the end-to-end onboarding process for tour operators and suppliers to ensure successful platform activation. This includes reviewing content quality, coordinating technical integrations, and maintaining strong partner relationships.
Manage day-to-day supplier operations, including maintaining accurate product pricing, availability, and content across the platform. Build and maintain relationships with Tour Operators while resolving operational issues and optimizing processes using AI.
Lead and develop the Client Experience team across multiple channels while maintaining a hands-on approach to ticket handling and escalations. Drive operational excellence by integrating AI tools to improve efficiency without sacrificing the human touch in travel service.
