Lead the strategy and daily performance of the support organization, managing team leads and specialists across multiple channels. Focus on scaling operations through AI-assisted tools, smart workflows, and the improvement of key CX metrics like CSAT and NPS.
Project Expedition
7 Remote Job Openings at Project Expedition
Manage product, pricing, and availability updates while maintaining accurate content and supplier accounts. Coordinate new product launches and resolve operational challenges through cross-functional collaboration and AI-driven workflow automation.
Manage day-to-day supplier operations, including maintaining accurate product pricing, availability, and content across the platform. Build and maintain relationships with Tour Operators while resolving operational issues and optimizing processes using AI.
Manage the end-to-end onboarding process for tour operators and suppliers to ensure successful platform activation. This includes reviewing content quality, coordinating technical integrations, and maintaining strong partner relationships.
Lead and develop the Client Experience team across multiple channels while maintaining a hands-on approach to ticket handling and escalations. Drive operational excellence by integrating AI tools to improve efficiency without sacrificing the human touch in travel service.
Design personalized travel itineraries and tailored proposals for private and group travelers. Coordinate with global tour operators to manage logistics, pricing, and seamless travel experiences.
Senior Travel Planning Specialist for Custom & Group Tours
Project Expedition
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Full Time
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3 months ago
Project Expedition
The specialist will design, quote, and manage custom and group travel itineraries while coordinating with vendors and travel advisors. They are responsible for troubleshooting issues, maintaining tour content, and ensuring professional service throughout the booking process.