The specialist will design, quote, and manage custom and group travel itineraries while maintaining strong relationships with travel advisors and global tour operators. They are responsible for troubleshooting issues in real-time, managing logistics, and ensuring all operational details meet client needs.
The Travel Planning Specialist will design and coordinate custom travel itineraries and group programs for advisors and clients. They will manage logistics, pricing, and vendor communications to ensure seamless and memorable travel experiences.
You will lead the strategy, systems, and daily performance of the support organization to ensure world-class, scalable operations. This involves managing team leads, implementing AI-driven tools, and optimizing key customer experience metrics like CSAT and NPS.
Manage the end-to-end onboarding process for tour operators and suppliers to ensure successful platform activation. This includes reviewing content quality, coordinating technical integrations, and maintaining strong partner relationships.
Lead and develop the Client Experience team across multiple channels while maintaining a hands-on approach to ticket handling and escalations. Drive operational excellence by integrating AI tools to improve efficiency without sacrificing the human touch in travel service.
