The Training Specialist I is responsible for delivering effective training on Premera's operational systems to help associates achieve optimum productivity. This includes conducting classes, collaborating with peers, and providing feedback on trainees' performance.
Premera Blue Cross
6 Remote Job Openings at Premera Blue Cross
Provide inbound and outbound customer service to members and providers to ensure first call resolution. Conduct research on claims status, investigate routine questions, and document all interactions while maintaining PPI requirements.
Call Center Analyst, Workforce Management
Premera Blue Cross
·
Full Time
·
13 days ago
Premera Blue Cross
The role focuses on optimizing call center performance through short-term forecasting, scheduling, and real-time monitoring of staff and call queues. The analyst acts as a bridge between data insights and operational execution to ensure service level goals and budget targets are met.
Analyze business functions and processes to provide system specifications and solution recommendations within an Agile delivery team. Act as a liaison between business stakeholders and IT to document requirements as epics, features, and user stories.
As an AI Engineer IV, you will lead the development of AI/ML solutions for complex business problems, guiding the creation of multi-agent systems and implementing advanced retrieval techniques. You will also mentor junior engineers and ensure the deployment of reliable AI infrastructure.
Enterprise AI & Data Governance Analyst II
Premera Blue Cross
·
Full Time
·
8 months ago
Premera Blue Cross
The Enterprise AI & Data Governance Analyst II will support the organization through AI & Data Governance policy creation, implementation, compliance monitoring, data lifecycle management, and reporting. This role involves collaborating with cross-functional teams to ensure adherence to governance policies and procedures while proactively identifying risks and opportunities.