Systems Analyst III

Workforce Classification:

Join Our Team: Do Meaningful Work and Improve People’s Lives 

Our purpose, to improve customers’ lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare.

Premera is committed to being a workplace where people feel empowered to grow, innovate, and lead with purpose. By investing in our employees and fostering a culture of collaboration and continuous development, we’re able to better serve our customers. It’s this commitment that has earned us recognition as one of the best companies to work for. Learn more about our recent awards and recognitions as a greatest workplace.

Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog:  https://healthsource.premera.com/.

Systems Analyst III

Job Description Summary

Analyzes business functions, processes, and procedures to provide solution recommendations, including system specifications and business process implications, based on business objectives, business requirements, and cost effectiveness. Collaborates with others in system development and design, including database, report, and interface design. Assists in the development of test plans and coordination or execution of testing activities and helps triage issues, anomalies, and opportunities to improve solutions. Demonstrates the ability to analyze workflows, identify root causes of operational challenges, redesign processes to improve straight-through processing, and leverage automation solutions to reduce manual effort and rework. Works toward area and individual objectives and receives general direction. Acts as a trusted resource within an area of specialty and demonstrates seasoned analytical, business, and technical expertise with strong domain knowledge.

This role is Telecommuter.

What You’ll Do

Job Responsibilities

• Represent the business within an Agile delivery team; develop and maintain strong relationships with business stakeholders; demonstrate deep expertise in the aligned business domain, including business processes, stakeholder needs, and technology strategies; and serve as a liaison between business and IT for new system implementations, enhancements, and ongoing maintenance.
• Lead requirements elicitation and analysis efforts for complex initiatives; facilitate decomposition sessions to identify and define high-level scope, dependencies, risks, and delivery considerations across business and technology teams.
• Collaborate with business partners, IT partners, and delivery teams to identify, refine, and document requirements in the form of epics, features, user stories, acceptance criteria, use cases, business requirements, functional requirements, UI specifications, and business rules.
• Apply advanced business analysis techniques, including business process analysis, cost-benefit analysis, workflow analysis, business capability assessment, and solution evaluation, to support decision-making and solution design.
• Evaluate automation opportunities and develop low-code solutions to reduce repetitive manual work and improve process consistency.
• Use a variety of requirements-gathering and discovery techniques, including stakeholder interviews, workshops, document analysis, story mapping, process mapping, and workflow analysis.
• Develop and maintain deep knowledge of Premera systems, business processes, data assets, and technology capabilities within the aligned domain and related business areas.
• Research, evaluate, and recommend business and technology solutions that address business challenges and improve operational effectiveness.
• Demonstrate strong knowledge of data architecture, data flows, integrations, and reporting considerations within the assigned domain.
• Use SQL and other data tools to perform analysis, troubleshoot issues, validate requirements, develop metrics, support root cause investigations, and create ad hoc reporting.
• Perform complex data analysis and data mapping activities; define data transformation rules; support integration design; and contribute to solution modeling activities.
• Participate in and support testing efforts across the SDLC, including test planning, test scenario development, test execution support, defect triage, validation of results, and User Acceptance Testing (UAT).
• Provide leadership and recommendations regarding backlog priorities, dependencies, risks, and release planning activities.
• Mentor and provide guidance to junior analysts by sharing best practices, reviewing deliverables, and supporting professional development.
• Perform other duties as assigned.

What You’ll Need

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or related field, or equivalent combination of education and experience.
• Five (5) years of business systems analysis experience, including requirements elicitation, process analysis, stakeholder management, and delivery of technology solutions in a cross-functional environment.

Preferred Qualifications

• Experience in a software development environment utilizing Agile delivery practices, including Scrum and SAFe.
• Knowledge of project delivery methodologies, including Agile and Waterfall.
• Experience using SQL for data analysis, data validation, troubleshooting, reporting, and requirements support.
• Knowledge of healthcare or health insurance industry processes and systems.
• Experience with product development and collaboration tools such as Azure DevOps, Visual Studio, Confluence, and Product Plan.

Knowledge, Skills, and Abilities

• Customer-focused with demonstrated ability to understand and align solutions to strategic business objectives and customer value.
• Demonstrates accountability and consistently delivers results within a self-organized team environment.
• Ability to analyze complex business processes, system interactions, and operational workflows to identify improvement opportunities and scalable solutions.
• Experience working with SQL, large datasets, and data-validation techniques to support business and operational decision-making.
• Ability to challenge existing business processes and leverage technology to improve outcomes.
• Ability to collaborate effectively with Product Owners, Engineers, Architects, Data Teams, and Operations leaders to deliver end-to-end solutions.
• Understanding of APIs, integrations, data pipelines, enterprise applications, and modern technology ecosystems.
• Experience working with Microsoft SQL Server, Snowflake, and enterprise data platforms to analyze operational data.
• Experience developing and utilizing dashboards, reports, and data visualizations using BI tools.
• Experience designing and implementing automation solutions using UiPath, Appian, and other low-code or workflow automation platforms.
• Deep understanding of business strategies, processes, and operational needs within the aligned domain and the ability to translate those needs into technology solutions.
• Promotes teamwork and collaboration while effectively facilitating discussions and decision-making across business and technical teams.
• Demonstrated ability to analyze complex business processes, system interactions, and data relationships to identify risks, opportunities, and solutions.
• Ability to elicit, analyze, organize, document, prioritize, and trace requirements throughout the solution lifecycle.
• Exceptional written and verbal communication skills with the ability to effectively communicate with technical teams, business stakeholders, and leadership audiences.
• Ability to explain technical concepts and solution impacts to non-technical audiences.
• Makes sound tactical and operational decisions using analysis, business knowledge, experience, and judgment.
• Strong problem-solving and root cause analysis skills with the ability to proactively identify and mitigate risks.
• Strong facilitation skills with the ability to lead medium to large group discussions, workshops, and requirements sessions.
• Comfortable working in ambiguous or rapidly changing environments and able to bring clarity to moderately complex and complex business scenarios.

Premera total rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.

• Voluntary benefit offerings, including pet insurance for paw parents.

• Life and disability insurance.

• Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.

• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.

• Generous paid time off to reenergize.

• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.

• Employee recognition program to celebrate anniversaries, team accomplishments, and more.

For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.

• Commuter perks make your trip to work less impactful on the environment and your wallet.

• Free convenient on-site parking.

• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.

• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.

• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.

• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal employment opportunity/affirmative action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.

If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

Premera is hiring in the following states, with some limitations based on role or city: Alaska, Arizona, Arkansas, California, Colorado, Florida, Georgia, Idaho, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Wisconsin.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.

The salary range for this role is posted below; we generally target up to and around the midpoint of the range.

National Salary Range:

National Plus Salary Range:

*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.

We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.