Create high-quality technical content and represent Percona through public speaking and community engagement. Act as a bridge between the developer community and internal Product and Engineering teams to improve solutions.
Percona
5 Remote Job Openings at Percona
Act as a trusted advisor for Managed Services customers, bridging the gap between customer needs and internal delivery teams. Manage customer health, ensure SLA compliance, and coordinate cross-functional teams to maximize service value and retention.
Provide high-level technical support for MongoDB customers to resolve complex deployment and business issues. Contribute to the MongoDB support organization through content creation, blogging, and influencing product strategy.
Lead a team of consultants to deliver high-quality open source database solutions while ensuring profitability and customer satisfaction. Oversee the delivery process from SOW accuracy to project execution and manage team utilization and KPIs.
The role involves drafting and refining contracts using tools like Salesforce and Ironclad while ensuring quotes accurately reflect customer entitlements. The specialist will collaborate with internal teams to manage complex deals and support RFP responses and compliance requests.
