The SVP of Global Services will own the global delivery, strategic planning, and P&L management for Percona's entire portfolio of service offerings. This role involves leading cross-functional teams, driving AI-first operational improvements, and contributing to company-wide strategic priorities as a member of the executive leadership team.
You will modernize and accelerate test infrastructure by integrating AI into the testing workflow and re-architecting CI/CD pipelines. You will also partner with the QA team to build self-service automation tools and enforce quality gates across the development lifecycle.
You will create comprehensive technical documentation including installation guides, user manuals, and man pages for PostgreSQL products. You will also collaborate with engineering and product teams to maintain documentation versioning and improve overall documentation strategy.
The Service Desk Agent acts as the primary point of contact for technical assistance, handling ticket queues and providing first-level support for incidents and service requests. They also collaborate cross-functionally with teams like IT Operations and Security to improve processes, documentation, and staff enablement.
Lead and execute go-to-market strategies for the Cloud Native product line, including positioning, messaging, and launch execution. Collaborate with cross-functional teams to create marketing assets and drive service adoption through community and customer engagement.
Coordinate go-to-market launch logistics, including timelines, asset tracking, and cross-team follow-ups for Kubernetes-native products. Support community engagement, event logistics, and campaign performance reporting to ensure effective product marketing execution.
You will own the growth strategy for the Cloud Native product line by designing and executing structured experiments across various marketing channels. This includes managing partnered webinars, paid search campaigns, and community outreach to drive qualified leads and pipeline growth.
The Executive Assistant is responsible for managing the CEO's calendar and providing administrative support to the Executive Leadership Team. Key tasks include coordinating board meetings, managing travel arrangements, and facilitating follow-through on meeting action items.
You will provide expert technical assistance to customer DBA teams by investigating complex database issues and performing detailed analysis. Additionally, you will contribute to the open-source community by authoring blog posts, creating knowledge base articles, and hosting webinars.
The Community & Events Coordinator will manage online community engagement across forums and social media while representing the company at global events. They will also coordinate internal community programs and perform light technical maintenance on the community website.
Develop and maintain open-source operational tooling for MongoDB, specifically focusing on data replication and backup solutions. Collaborate with the team to ensure fault tolerance, performance, and scalability in large production environments.
Provide expert technical assistance to customers' DBA teams by investigating complex database issues and performing detailed analysis. Create community content including blog posts, knowledge base articles, and webinars to support the open-source ecosystem.
Own the product strategy and roadmap for the Percona Monitoring and Management open source observability platform. Collaborate with engineering, customers, and the community to translate technical challenges into product requirements and success metrics.
Provide high-level technical support for MongoDB customers to resolve complex deployment and business issues. Contribute to the MongoDB support organization through content creation, blogging, and influencing product strategy.
