The Director of Customer Experience will lead global, remote teams to manage end-to-end customer support and account operations. They are responsible for setting operational standards, driving performance through KPIs, and collaborating cross-functionally to improve products and processes.
Lead implementation projects for new brands from post-sale kickoff through go-live while coordinating across cross-functional teams. Manage project timelines, mitigate risks, and ensure a seamless onboarding experience for customers.
The Senior Analyst of Financial Operations will manage end-to-end brand remittances, including data validation, reconciliation, and process documentation. They will also partner with Engineering and Development teams to drive automation projects and resolve complex remittance anomalies.
The SMB Customer Success Manager will own the customer experience for small and mid-market brands, focusing on driving product adoption, reducing churn, and increasing revenue. They will also collaborate cross-functionally to improve internal processes, define customer lifecycles, and provide actionable insights based on customer research and data analysis.
Drive net-new revenue by landing enterprise-level ecommerce brands and managing the full sales cycle from prospecting to closing. Build and maintain senior-level relationships while partnering cross-functionally to ensure successful client outcomes and long-term growth.
You will own expansion revenue within your 3PL portfolio by identifying and closing opportunities to grow the company's footprint across warehouse clients. You will build and execute account plans to map stakeholders and drive multi-threaded engagement while positioning the company as a strategic growth partner.
