Customer Experience Associate
Provide empathetic support to customers regarding international package tracking via email and chat. Resolve shipping concerns by following established SOPs and collaborating with internal teams for complex escalations.
Passport
Remote Job Openings at Passport (10)
Pricing Analyst
The Pricing Analyst will manage day-to-day routing workflows, including evaluating shipment data and translating network decisions into routing rules. They will also monitor routing results, investigate cost or service outcomes, and document processes to ensure scalability.
Analytics Engineer / Data Analyst
Design, build, and maintain data models, dashboards, and reports to support cross-functional programs and projects. Bridge the gap between business and technical teams while managing large datasets to serve as a source of truth for reporting and AI.
SMB Customer Success Manager
The SMB Customer Success Manager will own the customer experience for small and mid-market brands, focusing on driving product adoption, reducing churn, and increasing revenue. They will also collaborate cross-functionally to improve internal processes, define customer lifecycles, and provide actionable insights based on customer research and data analysis.
Account Operations Associate
The Account Operations Associate acts as a central link between internal departments and brand partners to resolve complex operational and shipment-level issues. They are responsible for triaging account-level problems, maintaining high customer satisfaction, and identifying trends to improve overall service delivery.
CX Associate
Provide empathetic support to customers regarding international shipment tracking via email and chat. Resolve shipping concerns by following established SOPs and collaborating with internal teams for complex issues.
In Country Operations Associate
The In Country Operations Associate will serve as the primary point of contact for 3PLs and manage incoming shipments and inventory within the warehouse management system. They will also analyze supply chain data to drive process improvements and ensure performance SLAs are consistently met.
Account Executive
Drive net-new revenue by landing enterprise-level ecommerce brands and managing the full sales cycle from prospecting to closing. Build and maintain senior-level relationships while partnering cross-functionally to ensure successful client outcomes and long-term growth.
Implementation Project Manager
The Implementation Project Manager leads new brand setups from post-sale kickoff through go-live by coordinating cross-functional teams. They are responsible for managing project timelines, mitigating risks, and ensuring a seamless onboarding experience for customers.
Strategic Account Manager - 3PL
You will own expansion revenue within your 3PL portfolio by identifying and closing opportunities to grow the company's footprint across warehouse clients. You will build and execute account plans to map stakeholders and drive multi-threaded engagement while positioning the company as a strategic growth partner.