The Customer Support Specialist will serve as the primary point of contact for customers, managing inquiries via Slack and email. They will also be responsible for triaging issues, documenting interactions in the ticketing system, and contributing to the internal knowledge base.
The Security Program Manager acts as a vCISO and account manager to assess client security postures and develop tailored security programs. They collaborate with internal teams and auditors to implement technical and administrative controls while ensuring compliance with industry frameworks.
You will own the data backbone of the go-to-market motion by building and maintaining pipelines that unify marketing and sales data into a single source of truth. Additionally, you will develop executive-facing dashboards and implement attribution models to provide actionable insights into revenue performance.
The role involves architecting and executing a comprehensive event and community strategy to drive brand engagement, pipeline, and customer retention. You will manage end-to-end event logistics, build community programs, and foster relationships with senior stakeholders and industry practitioners.
The role involves assessing client security postures and developing customized security programs based on industry frameworks. You will act as a bridge between clients, auditors, and internal engineering teams to implement technical and administrative controls.
Own the product direction and roadmap for a new code security suite, managing the sequencing of modules and making critical scope tradeoff calls. Collaborate with design, engineering, and GTM teams to launch competitive security products and validate priorities with customers.
Own the security judgment layer of the platform by integrating and tuning security tooling to maximize signal and minimize noise. Partner with engineering and product teams to design actionable remediation flows and shape architectural security choices.
