Numa

Manage all guest communications, reservations, and inquiries for Numa properties during the night shift. Coordinate with other departments to handle complaint management, overbookings, and relocation processes.

Manage second-level guest communications and reservations for European properties via various digital platforms. Collaborate with internal departments to handle complaints, overbookings, and relocation processes.

Act as a strategic advisor to dealership leadership to align Numa's AI platform with core business goals and operational KPIs. Lead executive Quarterly Business Reviews and create 90-day engagement plans to drive profitability and customer satisfaction.

Provide technical support and solution delivery for customers while acting as a connector between Product, Engineering, and Customer Success teams. Manage support cases, troubleshoot complex system issues, and maintain technical documentation to ensure high customer satisfaction.