The Nurse Case Manager provides personalized, high-touch telephonic and virtual support to patients prescribed complex therapies. They collaborate with cross-functional teams to ensure continuity of care, educate patients on treatment, and identify barriers to therapy adherence.
The Non-Clinical Team Manager oversees the performance, productivity, and KPIs of the non-clinical case management team. They are responsible for coaching, mentoring, and ensuring compliance with operational standards while fostering a positive team culture.
The Virtual Clinical Manager leads a team of Nurse Educators to provide high-quality patient support and outreach through an omnichannel environment. This role involves managing team performance, ensuring compliance with operational standards, and fostering strong client relationships through clinical insights and effective problem-solving.
The Marketing Manager is responsible for executing tactical marketing initiatives and managing B2B content across various digital and physical channels. Key duties include creating sales collateral, managing social media calendars, and coordinating logistics for industry events.
Oversee the performance of Virtual Clinical Managers and Educators to ensure high-quality virtual clinical education and patient care support. Drive operational efficiency, manage client relationships, and align virtual operations with organizational goals and regulatory standards.
The Virtual Clinical Educator provides personalized, high-touch support and education to patients starting complex therapies to ensure adherence and positive health outcomes. They act as a single point of contact, managing patient caseloads through onboarding, therapy initiation, and maintenance.
Provide non-clinical inbound and outbound support to patients across various therapeutic areas, connecting them to resources and triaging to clinical support. Maintain compliant documentation of all activities while collaborating with virtual clinical educator teams to improve patient outcomes.
