Provide non-clinical support to patients and other stakeholders through inbound and outbound calls, email, chat, and text, including connecting patients with resources and referring them to clinical support when appropriate. Maintain accurate, compliant documentation, manage multiple requests and follow-ups, and collaborate with clinical educator teams to improve patient satisfaction and service delivery.
The Case Manager provides personalized, non-clinical support to patients and caregivers through inbound and outbound interactions. They are responsible for managing cases, documenting interactions, and coordinating resources while maintaining compliance with program guidelines.
The Corporate Recruiter will manage the full-cycle recruitment process for corporate, field, and virtual roles, including sourcing, screening, and interviewing candidates. They will also build and maintain relationships with stakeholders and prospective talent to ensure a high-quality candidate pipeline.
The intern will support various departments by contributing to ad hoc projects, research initiatives, and daily operational tasks. They will collaborate with team members on business initiatives while gaining experience in analysis, communication, and project coordination.
The Operations Project Manager oversees the planning and execution of patient adherence and medical education projects to ensure they meet client satisfaction within budget. They are responsible for managing client relationships, driving project schedules, and leading cross-functional teams to achieve strategic objectives.
The Nurse Case Manager provides personalized, high-touch telephonic and virtual support to patients prescribed complex therapies. They collaborate with cross-functional teams to ensure continuity of care, educate patients on treatment, and identify barriers to therapy adherence.
The Non-Clinical Team Manager oversees the performance, productivity, and KPIs of the non-clinical case management team. They are responsible for coaching, mentoring, and ensuring compliance with operational standards while fostering a positive team culture.
Oversee the performance of Virtual Clinical Managers and Educators to ensure high-quality virtual clinical education and patient care support. Drive operational efficiency, manage client relationships, and align virtual operations with organizational goals and regulatory standards.
The Virtual Clinical Educator provides personalized, high-touch support and education to patients starting complex therapies to ensure adherence and positive health outcomes. They act as a single point of contact, managing patient caseloads through onboarding, therapy initiation, and maintenance.
