The Compliance Officer will lead multi-state Money Transmitter License (MTL) acquisition and maintenance while designing and executing a robust AML/BSA compliance program. This role involves cross-functional leadership to embed compliance into product launches and managing ongoing regulatory reporting and examination readiness.
You will oversee daily pricing operations, monitor financial metrics, and optimize system performance to ensure profitability. Additionally, you will lead investigations into technical pricing issues and collaborate with teams to improve business processes.
The Project Manager / Dev Unit Lead will oversee the full lifecycle of crypto and fintech initiatives while managing a cross-functional development squad. They are responsible for maintaining business requirements, managing backlogs, and ensuring efficient delivery through Agile methodologies.
You will own the end-to-end recruitment strategy, including workforce planning, sourcing, and offer negotiation while leading a team of recruiters. Additionally, you will act as a trusted advisor to C-level stakeholders and manage high-stakes hiring for senior and executive-level roles.
Provide high-quality technical support to merchants via email, Slack, and Telegram while managing incident escalation processes. Collaborate with internal teams to resolve complex cases and contribute to knowledge base improvements.
Lead the Voice of the Customer program and optimize AI-powered support automation via Forethought AI to reduce customer friction. Manage the White Glove VIP Support Programme and collaborate with Product and Engineering teams to improve the end-to-end customer journey.
Conduct end-to-end KYB reviews for merchants, including UBO identification and corporate structure analysis. Ensure all onboarding decisions comply with internal policies, AML frameworks, and global regulatory standards.
The business analyst will drive seamless business integrations with payment providers, KYC platforms, and crypto-liquidity pools. They will create and optimize business processes to align with business objectives and deliver value to customers and users.
