Provide high-quality support to merchants regarding technical and payment issues across fiat and crypto flows. Participate in incident management, document interactions, and collaborate with internal teams to resolve complex cases.
The Compliance Officer will manage Canadian regulatory registrations, including FINTRAC and Bank of Canada RPAA, while executing the AML/ATF compliance program. They will also partner with cross-functional teams to ensure product releases and operational workflows align with regulatory requirements.
The Head of Anti-Fraud will lead the fraud prevention function, overseeing detection rules, investigations, and chargeback management across all company products. This role involves redesigning fraud controls, managing relationships with card schemes and acquirers, and ensuring merchant integrity.
You will lead the global recruitment function, setting strategy and developing the team while personally managing senior-level searches. You will act as a trusted advisor to C-level stakeholders to define hiring needs, manage budgets, and optimize the candidate experience.
The Data Analyst will own the payments data infrastructure, including building transaction cost models and automating monthly reconciliations. They will collaborate with cross-functional teams to define data requirements, build dashboards, and ensure data quality across internal systems and blockchain platforms.
You will oversee day-to-day pricing operations, ensuring the accuracy of financial metrics and the smooth performance of IT systems. Additionally, you will analyze data, test new pricing hypotheses, and lead process improvements to optimize profitability across Web3 and payment products.
Lead the Voice of the Customer program and optimize AI-powered support automation via Forethought AI to reduce customer friction. Manage the White Glove VIP Support Programme and collaborate with Product and Engineering teams to improve the end-to-end customer journey.
The business analyst will drive seamless business integrations with payment providers, KYC platforms, and crypto-liquidity pools. They will create and optimize business processes to align with business objectives and deliver value to customers and users.
