Mercuryo

Customer Experience, AI & Data Manager Lead

Mercuryo · Full Time · 10 days ago

Mercuryo

🌎 Cyprus ⭐ 2-5 yrs exp 💼 Software Development

Lead the Voice of the Customer program and optimize AI-powered support automation via Forethought AI to reduce customer friction. Manage the White Glove VIP Support Programme and collaborate with Product and Engineering teams to improve the end-to-end customer journey.

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KYB Specialist

Mercuryo · Full Time · 13 days ago

Mercuryo

🌎 Croatia ⭐ 2-5 yrs exp 💼 Others

Conduct end-to-end KYB reviews for merchants, including UBO identification and corporate structure analysis. Ensure all onboarding decisions comply with internal policies, AML frameworks, and global regulatory standards.

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Operations Manager, Liquidity Management

Mercuryo · Full Time · 14 days ago

Mercuryo

🌎 Cyprus ⭐ 2-5 yrs exp 💼 Others

Manage day-to-day crypto processing and exchange flows, including deposits, withdrawals, and custody provider activities. Monitor operational metrics and optimize liquidity routing to improve margins and reduce costs.

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Legal Counsel

Mercuryo · Full Time · a month ago

Mercuryo

🌎 Cyprus ⭐ 2-5 yrs exp 💼 Legal

Draft and negotiate contracts across multiple European jurisdictions to support payment infrastructure and money transfer projects. Collaborate with cross-functional teams to set up payment entities and ensure regulatory compliance for product launches.

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Transaction Monitoring Specialist

Mercuryo · Full Time · a month ago

Mercuryo

🌎 Croatia ⭐ 2-5 yrs exp 💼 Others

Monitor and analyze crypto and fiat transactions to detect potential financial crime and ensure AML compliance. Conduct in-depth investigations using blockchain analytics tools and perform periodic reviews of high-risk users.

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Operations Manager, Profitability

Mercuryo · Full Time · 2 months ago

Mercuryo

🌎 Cyprus ⭐ 5-10 yrs exp 💼 Others

Manage the day-to-day health of unit economics, including turnover, costs, and margins, across Web3 and payment products. Automate routine profitability controls and act as the central synchronization point for cost-side data quality.

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Country Manager

Mercuryo · Full Time · 2 months ago

Mercuryo

🌎 United States ⭐ 10+ yrs exp 💼 Others

Lead and grow the US business unit by owning the strategic roadmap and managing the product backlog. Coordinate cross-functional teams and maintain critical relationships with US regulatory bodies and financial institutions.

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Business analyst (Loyalty/Retention)

Mercuryo · Full Time · 4 months ago

Mercuryo

🌎 Spain ⭐ 2-5 yrs exp 💼 Software Development

The Business Analyst will translate high-level product ideas into detailed specifications, including UX flows, functional requirements, and economic logic. They will also own feature-level metrics, validate data quality, and collaborate with cross-functional teams to drive retention and profitability.

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Customer Success Manager

Mercuryo · Full Time · 5 months ago

Mercuryo

🌎 Malaysia ⭐ 5-10 yrs exp 💼 Sales

This senior role involves managing a portfolio of high-value enterprise merchants across Asia, acting as the primary strategic contact to ensure satisfaction, retention, and growth through operational excellence and performance optimization. Responsibilities include leading business reviews, collaborating cross-functionally with Product and Tech teams, and identifying upsell opportunities.

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Business Analyst (Spend product)

Mercuryo · Full Time · 9 months ago

Mercuryo

🌎 Cyprus ⭐ 5-10 yrs exp 💼 Software Development

The business analyst will drive seamless business integrations with payment providers, KYC platforms, and crypto-liquidity pools. They will create and optimize business processes to align with business objectives and deliver value to customers and users.

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