The Lead Technical Architect will provide hands-on technical leadership and architecture direction for the Salesforce ecosystem. They will partner with stakeholders to design scalable solutions and establish technical standards for the platform.
The Business Process Specialist will design and standardize workflows across the National AMS team to improve efficiency and consistency. They will also support AMS configuration, document processes, and lead training efforts for the organization.
The Senior Account Manager is responsible for creating and implementing customized service plans while building strong relationships with clients. They manage the full scope of client needs, including coverage negotiation, proposal management, and strategic holistic planning.
The role involves providing extensive education and support to members and brokers regarding property and casualty insurance programs and risk management services. Responsibilities include managing renewals, conducting in-person meetings, and facilitating enterprise risk management implementation for public entities.
The Stop Loss Consultant supports the Center of Excellence by providing financial analysis and modeling to evaluate benefit programs and manage client risks. Key duties include managing the benefits marketing process, negotiating rates with insurers, and educating agency teams on self-funding and captives.
Lead the transition of business processes from onshore servicing teams to offshore support models within the Employee Health & Benefits area. This includes conducting discovery, designing solutions, implementing processes, and ensuring long-term stability and quality.
Conduct quality assurance reviews to identify improvement opportunities and compliance deficiencies within retail insurance. Consult with stakeholders to implement plans that maintain the firm's high-quality standards.
Provide risk management and WHS advice to Local Government organisations to ensure compliance with safety standards and civil liability risks. Develop risk management systems and foster a culture of safety within the serviced communities.
The Senior Account Manager ensures successful service delivery to clients by creating and implementing customized service plans, focusing on building strong relationships and understanding client business needs. Responsibilities also include negotiating coverage, managing proposals and renewals, and engaging in strategic planning for clients.
