Lead a portfolio of strategic customer implementations while building and scaling a high-performing Clinical Workflow Implementation team. Serve as a trusted advisor to hospital executives to drive operational outcomes and ensure successful adoption of software solutions.
Lead end-to-end customer implementations of healthcare software, including discovery, solution design, configuration, and validation. Partner with clinical and operational stakeholders to ensure successful product adoption and workflow optimization.
You will develop and maintain core cloud infrastructure while managing robust build pipelines and deployment tools. Additionally, you will execute disaster recovery plans, monitor system performance, and participate in on-call support rotations.
Maximize customer value by building deep relationships with healthcare leaders and guiding them through operational improvements using software and best practices. Collaborate with product and marketing teams to refine the product roadmap and produce customer success case studies.
Investigate and resolve complex technical issues involving SQL queries, Python code, and healthcare data feeds. Collaborate cross-functionally with Engineering and Product teams to drive root cause analysis and document resolutions in Jira.
Serve as the primary clinical advisor for a portfolio of health systems to optimize technology-enabled workflows and improve patient progression. Partner with internal teams to incorporate customer feedback into product improvements and drive organizational change management.
Serve as the architectural and operational anchor for high-scale AWS Aurora/MySQL environments, focusing on performance tuning and system reliability. Manage multi-tenant database schemas and optimize heavy data pipelines to support healthcare operational records.
Lead the end-to-end implementation of the iQueue for Operating Rooms product, from discovery and solution design to configuration and rollout. Partner with clinical and executive stakeholders to optimize perioperative workflows and ensure product adoption.
The manager will lead customer implementations from discovery through go-live, focusing on operational workflow analysis, solution design, and change management planning. They will partner with clients to optimize workflows, design change strategies, and deliver training to maximize product adoption and efficiency.
