The Customer Support Analyst will manage the full lifecycle of customer tickets, from initial intake and troubleshooting to resolution or escalation. They are responsible for maintaining accurate documentation in the service management system and providing performance reporting to the team.
You will lead the quality engineering strategy by scaling an AI-native, artifact-first testing model across all product lines. This involves managing release gates, hardening automated pipelines, and establishing calibration mechanisms to ensure high software reliability.
You will lead the design, development, and scaling of high-impact, data-driven applications within a cloud-based SaaS platform. Additionally, you will act as a technical mentor and change agent to drive engineering excellence and system architecture improvements across the team.
The Project Manager will lead end-to-end delivery of enterprise SaaS implementations for utility and grid operator customers. They are responsible for managing project scope, schedules, budgets, and cross-functional team alignment to ensure successful go-live outcomes.
The role is responsible for developing market intelligence, maintaining the company's Market Map, and identifying strategic product partnerships. It involves translating competitive and regulatory signals into actionable insights for executive leadership to shape the product roadmap.
The Technical Solution Analyst bridges the gap between customer business needs and the product roadmap by leading discovery and designing technical solutions. They are responsible for managing integrations, guiding implementation, and ensuring customers achieve operational value through the platform.
