Install, configure, and maintain integrations between customer telephony, CAD systems, and GovWorx applications. Collaborate with technical staff to ensure successful connectivity while providing on-call support and performing on-site field engineering.
The Information Security Analyst will manage penetration testing, SIEM tooling, and security compliance frameworks like SOC2 and NIST. They will also assess software systems for security posture and respond to security questionnaires and RFPs.
The Product Manager will lead the execution and delivery of mission-critical software products by managing backlogs and sprint ceremonies. They will also drive customer implementations, define KPIs, and ensure compliance with security standards like CJIS and SOC 2.
The Product Manager will lead the HIRE product by managing the Agile backlog, sprint ceremonies, and cross-functional delivery timelines. They will also drive customer implementations, define key performance indicators, and ensure compliance with security standards.
The Director of Customer Success will lead the customer success strategy to drive product adoption, relationship strength, and value realization for public safety agencies. This role involves managing the customer success team, establishing operational rhythms, and serving as the primary voice of the customer within the organization.
The Customer Success Manager will drive product adoption, value realization, and customer satisfaction for public safety agencies. They will act as a trusted advisor and primary point of contact to ensure long-term account health and renewal.
The Account Executive is responsible for owning a territory to identify and engage public safety agencies and 9-1-1 communication centers. They will deliver product demonstrations of CommsCoach and manage the full sales cycle from discovery to closing and handoff.
