The Support Services Specialist acts as the primary point of contact for customers, responsible for documenting, triaging, and resolving product and integration issues. They must maintain accurate customer records, monitor system alerts, and participate in an on-call rotation to ensure high-quality service.
Install, configure, and maintain integrations between customer telephony, CAD systems, and GovWorx applications. Collaborate with technical staff to ensure successful connectivity and provide on-call support as needed.
The Account Executive is responsible for owning a territory to identify and engage public safety agencies and 9-1-1 communication centers. They will deliver product demonstrations of CommsCoach and manage the full sales cycle from discovery to closing and handoff.
