The Payments & Fraud Lead will manage end-to-end withdrawal operations, ensuring timely and secure processing while monitoring platform liquidity. Additionally, the role involves proactive fraud detection, team leadership, and cross-functional collaboration to optimize the player experience.
The VIP Account Manager will build and maintain long-term relationships with high-value players to drive engagement, retention, and loyalty. They will serve as a primary point of contact, delivering personalized service and coordinating with internal teams to ensure a seamless experience.
Provide professional customer support via live chat and email for Casino, Sports, and eSports products. Investigate and resolve account, payment, and technical issues while maintaining high communication standards.
Build and maintain strong relationships with high-value players to drive engagement and retention. Develop personalized rewards and analyze player behavior to optimize VIP strategies and the overall player journey.
