Lead, coach, and scale a high-performing customer support team while managing daily queue operations and service quality. Partner with Product and Engineering teams to resolve technical defects, improve self-service capabilities, and drive customer satisfaction.
You will lead a senior engineering team to own the technical direction, architecture, and roadmap for the Echosec, SED, and Identify product surfaces. You will partner with product management to drive development, manage team growth, and ensure the reliability of production systems.
The Senior Product Marketing Manager will own the go-to-market strategy for core cyber threat intelligence offerings, including positioning, messaging, and competitive differentiation. They will collaborate across Product, Sales, and Customer Success teams to drive awareness, pipeline growth, and effective sales enablement.
