Provide prompt technical assistance to enterprise customers while managing support queues and resolving complex issues. Collaborate with engineering and product teams to escalate root-cause defects and contribute to the knowledge base.
Conduct comprehensive analysis across OSINT and Deep & Dark Web sources to develop intelligence on national security threats. Proactively engage with threat actors using advanced tradecraft and synthesize complex data into actionable intelligence reports for clients.
Manage the full renewal process for public sector accounts, including discovery calls, proposals, and the development of business value assessments. Drive new business through upsell and cross-sell motions while maintaining an accurate pipeline in Salesforce.
