Own and operate complex cloud-native platforms on Azure and AWS, focusing on reliability, performance, and availability. Design and automate CI/CD pipelines and infrastructure using IaC while serving as a primary on-call responder for critical systems.
Encoura
7 Remote Job Openings at Encoura
Provide technical support to end-users via phone, chat, and email to resolve IT-related queries and hardware/software issues. Manage client accounts from start to finish while documenting solutions in a ticketing system and escalating complex issues.
Provide customer support via voice and chat to students, faculty, and staff using Amazon Connect and Connect Assistant. Resolve issues following defined call flows and accurately document all interactions.
Provide customer support via voice and chat to students, faculty, and staff using Amazon Connect and AWS tools. Document interactions accurately and collaborate with teammates to resolve complex issues in a fast-paced environment.
The Digital Client Success Manager serves as the primary strategic point of contact for digital marketing clients, overseeing the full campaign lifecycle from onboarding to optimization. They coordinate cross-functional teams to ensure accurate execution and deliver actionable performance insights to drive client retention and growth.
Engagement Ambassadors will conduct meaningful conversations with alumni, parents, and friends to fundraise for the University. They are expected to meet or exceed goals set by the Engagement Center Director.
Engagement Ambassadors conduct meaningful interactions with alumni, parents, and friends to engage donors and verify their information. They are expected to represent the institution professionally while reaching out through various platforms.