Serve as the first point of contact for customers to provide technical support and guidance on online learning software and equipment. Troubleshoot hardware and software issues while managing support tickets to ensure a smooth user experience.
Encoura
7 Remote Job Openings at Encoura
Provide Slate-related consulting services and system implementations to higher education campus partners to improve enrollment goals. Manage multiple projects virtually while handling sensitive student data and providing market feedback to leadership.
Guide prospective families through K-12 online schooling options via inbound and outbound calls. Act as an educational advisor to recommend best-fit programs and drive enrollment through the completion of documentation and requirements.
Own and operate complex cloud-native platforms on Azure and AWS, focusing on reliability, performance, and availability. Design and automate CI/CD pipelines and infrastructure using IaC while serving as a primary on-call responder for critical systems.
Provide customer support via voice and chat to students, faculty, and staff using Amazon Connect and Connect Assistant. Resolve issues following defined call flows and accurately document all interactions.
Engagement Ambassadors will conduct meaningful conversations with alumni, parents, and friends to fundraise for the University. They are expected to meet or exceed goals set by the Engagement Center Director.
Engagement Ambassadors conduct meaningful interactions with alumni, parents, and friends to engage donors and verify their information. They are expected to represent the institution professionally while reaching out through various platforms.
