Empowerly

Serve as the primary point of contact for students and families to ensure a positive experience throughout the college admissions journey. Manage support requests, coordinate program updates, and collaborate with internal teams to improve operational workflows.

The Community Manager provides exceptional support to Mandarin-speaking students and families throughout the college admissions journey. They manage onboarding, resolve customer communications, and collaborate with College Counselors to ensure high-quality outcomes.

Manage the end-to-end experience for students, families, and college counselors to ensure successful college admissions outcomes. This includes handling onboarding, resolving customer communications via CRM, and improving operational processes to scale the business.

Conduct comprehensive reviews of college applications using a specific rubric to evaluate academic rigor, extracurriculars, and essays. Provide actionable, tactful feedback and recommendations to help students strengthen their applications for selective universities.

The Enrollment Advisor/Consultant will assess student academic credentials and goals via Zoom meetings with students and parents, subsequently presenting Empowerly's college admissions programs to facilitate enrollment. Key duties include managing the complete sales cycle from lead qualification to closing, achieving sales targets, and accurately tracking deal data in HubSpot.