Dutchie

Lead the analytics function within Revenue Operations to drive go-to-market decision-making through data infrastructure and reporting. Manage a team of analysts to provide actionable intelligence for Sales, Customer Success, Marketing, and Finance leadership.

Act as the frontline expert for the Dutchie platform, handling inbound technical support across POS, ecommerce, and payments. Responsibilities include troubleshooting complex platform issues, managing hardware setup, and utilizing AI-powered tools to resolve customer problems.

Own the vision, strategy, and roadmap for data products including the core product catalog and AI-driven recommendation systems. Partner with Data Engineering to evolve the data platform and translate data quality into measurable business outcomes.

The Account Executive is responsible for owning the full sales cycle to meet revenue targets within the California territory. This includes building a sales pipeline, conducting product demos, and collaborating with internal teams for seamless customer launches.

Lead and scale the Support Operations workforce ecosystem by managing capacity planning, forecasting, and scheduling. Partner with technical teams to implement automation and AI agents to reduce manual support volumes and improve operational efficiency.

Own the onboarding, configuration, and training of new dispensary customers across the full product suite. Manage mobile app submissions and translate technical concepts into actionable steps for non-technical operators.

Act as a strategic advisor for high-impact retail partners to drive long-term adoption and revenue growth. Manage account health, conduct Quarterly Business Reviews, and synthesize customer feedback for the product team.

This role involves supporting annual budgeting and multi-year planning by prioritizing investments aligned with strategic goals, and conducting high-stakes, data-driven analyses to dictate business pivots or doubling down on growth levers. The analyst will also build detailed financial models for new products, markets, M&A targets, and complex partnerships, translating findings into clear narratives for executives and investors.