Develop, deliver, and maintain training programs for new hires and existing employees across various customer service channels. Facilitate instructor-led training, create learning materials, and provide coaching to improve employee performance and operational excellence.
You will own the end-to-end search strategy and execution for executive and highly specialized roles across the company's portfolio. This involves proactively sourcing passive candidates, partnering with hiring executives to define role profiles, and managing the entire process from intake to offer.
Manage paid acquisition and retention channels including Meta, Pinterest, and Google while maintaining budget accountability. Utilize AI tools to automate reporting and optimization workflows to scale performance across multiple platforms.
You will build closed-loop decision systems that estimate causal responses, quantify uncertainty, and automate commercial decisions. The role involves developing infrastructure for experimentation, policy learning, and production ML deployment to drive measurable economic lift.
The Vice President of Performance Marketing will own the paid media P&L and multi-year strategy across all brand banners to drive revenue and margin targets. They will lead a team of marketing professionals and agency partners while collaborating with cross-functional leadership to optimize the customer experience and media efficiency.
You will own the architecture, development, and reliability of web applications powering the ecommerce business, including customer-facing storefronts and back-office platforms. Additionally, you will champion AI-assisted development workflows and mentor the team to improve system performance and technical standards.
You will own the architecture, development, and reliability of ecommerce web applications while driving technical direction for the team. Additionally, you will champion AI-assisted development workflows and mentor engineers to ensure high-performing, scalable customer experiences.
Lead the architecture and engineering standards for e-commerce fulfillment and order management systems across five brands. Drive AI-powered innovation to improve engineering throughput, reliability, and platform maintainability.
Ensure the reliability, performance, and scalability of the online platform by optimizing multi-cloud systems and reducing operational toil through automation. Collaborate with engineering teams to build observability, manage critical incidents, and implement FinOps initiatives across GCP and AWS.
Drive the execution of the product roadmap for core retail platforms, integrations, and data foundations to ensure scalable operations. Lead the development of OMS-adjacent capabilities and define data governance models across various retail systems.
Own the architecture and development of ecommerce fulfillment systems, including order and warehouse management. Drive engineering throughput and quality by implementing AI-accelerated development patterns and modern engineering practices.
Drive architecture design, hands-on development, testing, deployment, documentation, and production support for ecommerce fulfillment systems. Leverage AI toolsets to improve engineering delivery throughput, quality, and reliability.
Serve as the technical owner for a core area of the retail service cloud, setting architectural direction and maintaining quality standards. You will design and ship features daily while mentoring junior engineers and managing the product roadmap.
Partner with senior leadership to develop long-range and annual operating plans while driving strategic rigor across real estate and functional operations. The role involves building business cases, creating decision dashboards, and translating market trends into actionable growth strategies.
The Director will define how data, insights, and AI drive decision-making across the company by serving as the analytical hub for eCommerce, Marketing, and Operations. This role is responsible for establishing analytical standards, governing AI-enabled workflows, and transforming complex data into actionable business recommendations.
The Director will define how data, insights, and AI drive decision-making across the company, serving as the analytical hub for eCommerce, Marketing, Finance, and Operations. This role is responsible for establishing analytical standards, governing AI-enabled workflows, and transforming data into actionable business recommendations.
Lead end-to-end software delivery, including architecture design, hands-on development, and production support for the ecommerce platform. Mentor engineering teams, champion modern engineering practices, and influence architectural strategy to ensure system scalability and reliability.
The Director of AI Analytics will define how data and AI drive decision-making across the company, serving as the analytical hub for departments like eCommerce, Marketing, and Finance. This role is responsible for establishing analytical standards, governing AI-enabled workflows, and ensuring data integrity to transform insights into actionable business recommendations.
The Director of AI Analytics will define how data, insight, and AI drive decision-making across the entire organization. This role is responsible for establishing analytical standards, governing AI-enabled workflows, and ensuring data integrity to support various business functions.
This role involves defining and executing the multi-year strategy for ski, snowboard, and backcountry hardgoods, focusing on differentiated assortments, customer experience, and strong financial performance. Responsibilities include managing the end-to-end category vision, building tiered assortments, and leading vendor strategy to secure exclusive opportunities.
