The Customer Success Representative is responsible for onboarding clients, conducting product training, and ensuring customers derive maximum value from solutions. They act as a trusted adviser, monitoring customer health and collaborating with internal teams to drive engagement and expansion.
You will analyze data from multiple systems to build scalable dashboards and reporting that provide actionable insights for cross-functional teams. Additionally, you will establish data quality processes and partner with technical teams to improve data infrastructure and metric standardization.
You will own and evolve the QA strategy for an AI-powered veterinary product while leading release readiness and testing standards. Additionally, you will mentor team members and partner with Product and Engineering to integrate quality throughout the development lifecycle.
This is a general application for candidates interested in joining the company in various potential roles. You will be expected to contribute to a mission-driven team and maintain a proactive, collaborative mindset.
The Implementation Specialist will manage the onboarding, rollout, and training process for Enterprise and Partnership groups to ensure successful adoption. They will coordinate across internal and external stakeholders to drive activation and provide ongoing support during the first 30 days post-signup.
The Product Owner/Manager will drive the product development lifecycle by translating user insights into clear priorities and intuitive experiences. They will collaborate with cross-functional teams to manage the roadmap, define technical requirements, and ensure high-impact feature delivery.
The role involves acting as a veterinary representative to optimize AI templates, provide expert customer support, and drive sales growth in the Dutch market. You will also represent the company at industry events and contribute to product development and academic research projects.
Develop and maintain cross-platform mobile applications and backend infrastructure using Flutter, Node.js, and GCP. Collaborate with cross-functional teams to design scalable technical solutions and optimize system performance and reliability.
Execute targeted cold calling strategies to generate leads and book demos for an AI copilot in the veterinary industry. Establish initial client contacts and collaborate with cross-functional teams to ensure smooth account transitions.
Coordinate enterprise rollouts and drive customer adoption within the veterinary industry. Support the Enterprise Accounts Lead by managing client communications, tracking implementation milestones, and organizing account activity in HubSpot.
