Respond to customer inquiries across phone, voicemail, chat, email, and web channels, aiming to resolve issues on first contact. Gather information, troubleshoot and document cases, communicate progress, meet service-level agreements, and escalate issues when needed.
The Web Implementation Consultant will manage the onboarding process for new customers, including product configuration, training, and post-go-live support. They will also collaborate with cross-functional teams to diagnose system issues and ensure successful project delivery.
The role involves developing and maintaining .NET Core APIs and frontend applications using React and Vue. You will also participate in Agile ceremonies, manage project plans, and collaborate with QA to test and deploy bug fixes.
The Product Owner will manage the product backlog, define user stories, and act as the primary liaison between business stakeholders and development teams. They will also identify opportunities to integrate AI and automation to enhance product value and efficiency.
The Technical Product Owner will manage the product backlog, define user stories, and act as the primary liaison between business stakeholders and delivery teams. They are also responsible for identifying opportunities to integrate AI and automation to drive product innovation and efficiency.
The Customer Support Specialist serves as the first point of contact for incoming client requests, providing technical support and troubleshooting for various SaaS products. They are responsible for managing tickets, maintaining service level agreements, and acting as a liaison between clients and internal departments.
Provide technical assistance to clients regarding website functionality, content display, and data-related concerns. Serve as a frontline resource to troubleshoot issues while ensuring a high-quality client support experience.
Serve as the primary contact for client support requests, providing advanced technical assistance for accounting, payments, and membership products. Manage complex multi-system issues and collaborate with the product team to improve software functionality and client retention.
Own the end-to-end mobile development for both iOS and Android, from architecting features to shipping and maintaining them in stores. Drive the adoption of AI-assisted development workflows and optimize app performance and stability metrics.
