The Account Manager is responsible for owning the full renewal lifecycle, contract negotiations, and revenue expansion within a defined portfolio. They also manage executive-level relationships and collaborate cross-functionally to drive customer advocacy and strategic business outcomes.
The Client Success Manager is responsible for driving product adoption, ensuring measurable client outcomes, and maintaining account health for a portfolio of healthcare clients. They act as a trusted partner to practice administrators and executives, translating portal data into actionable business value.
The Implementation Consultant manages and executes add-on installations and full implementations for clients while serving as a subject matter expert. They are responsible for configuring solutions, managing project timelines, and providing executive-level communication to ensure successful project delivery.
