The Implementation Lead will manage the full lifecycle of customer onboarding, including configuration, integration, and training for SaaS investigative case management solutions. They will act as a trusted advisor to clients, ensuring successful product adoption while collaborating cross-functionally to resolve issues and improve delivery processes.
Manage and optimize multi-cloud infrastructure, CI/CD pipelines, deployment automation, observability, security, and platform performance across Azure and AWS. Respond to incidents and collaborate with Development and QA to improve release confidence, reliability, scalability, and AI-enabled operational workflows.
The Security Assurance Specialist will manage customer-facing security questionnaires, RFPs, and due diligence requests while maintaining the internal response library and Trust Center. They will coordinate across internal departments including Legal, Product, and Sales to ensure accurate and timely security documentation.
You will own the architecture and technical direction for high-impact platform capabilities while leading cross-functional initiatives. Additionally, you will establish AI-native engineering practices and mentor team members to ensure high-quality, secure software delivery.
You will own the architecture and technical direction for high-impact platform capabilities while leading complex cross-functional initiatives. Additionally, you will establish agentic SDLC practices and mentor engineering teams to ensure high-quality, secure, and scalable software delivery.
The Implementation Lead will manage the full lifecycle of customer onboarding, including requirements gathering, product configuration, and integration support. They will act as a trusted advisor to ensure successful product adoption and long-term value for clients.
