The Business Development Representative will focus on strategic prospecting, cold calling, and conducting discovery calls to generate qualified leads. They will also manage the CRM, maintain accurate data, and collaborate with Account Executives to grow the sales pipeline.
The Manager, Customer Support will lead, coach, and develop the support team while owning key performance metrics like CSAT and resolution times. They will also drive operational efficiency by identifying process improvements, implementing automation, and managing workforce capacity.
The IT Operations Manager will serve as the primary point of contact for help desk inquiries and manage the day-to-day operations of internal IT systems and hardware. They will also oversee IT security, SOC 2 compliance audits, and implement automations to improve organizational efficiency.
The Product Manager will shape and scale the B2B SaaS platform by balancing strategic product discovery with hands-on execution. This role involves managing the product backlog, collaborating with cross-functional teams, and conducting market research to drive product initiatives.
The QA Architect will own the end-to-end quality strategy, including designing test infrastructure and enforcing automation-first practices across engineering. They will also define quality gates within CI/CD pipelines and mentor team members to ensure high standards of software reliability.
The Customer Success Associate will partner with Customer Success Managers to prepare accurate reports, analyze program data, and investigate discrepancies. They will also assist in interpreting findings to help shape recommendations for customer reviews, renewals, and expansion conversations.
