The role involves developing new business opportunities and maintaining long-term customer relationships within the Southern Germany territory. Responsibilities include providing professional consultation on Bruker AXS products and coordinating technical inquiries with production sites.
Bruker
12 Remote Job Openings at Bruker
Ingénieur(e) Service Client / Field Service Engineer - Mass Spectrometry – Rennes (m/f/d)
Bruker
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Full Time
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13 days ago
Bruker
Provide high-level technical support to customers, including installation, training, and both curative and preventive maintenance. The role is highly mobile, requiring travel to client sites across France and occasionally internationally.
The role involves promoting and selling in vitro diagnostic medical devices across the South-East France region to develop the customer base. Key tasks include managing sales contracts, responding to tenders, and providing accurate sales forecasts and pipeline updates.
Provide expert technical support for the installation, commissioning, maintenance, and repair of analytical instrumentation at customer sites. Deliver basic operator training and technical assistance to ensure maximum customer satisfaction and system performance.
Promote and sell Magnetic Resonance instruments and software to academic, governmental, and industrial customers in France and Benelux. Establish business relationships, manage the sales funnel via Salesforce, and achieve defined sales volume targets.
Responsible for selling and promoting LabScape service contracts and after-sales solutions to existing and prospective clients across the EMEA region. Provides administrative support, manages quotes, and coordinates with finance teams to ensure timely billing and collection.
Manage a direct sales territory in Germany to sell scientific instruments, accessories, and upgrades. Develop growth strategies, generate leads, and maintain strong customer relationships to meet sales targets.
Lead the global marketing strategy and portfolio storytelling for the SciY Digitalization Suite to drive pipeline and market presence. Partner with cross-functional leaders to execute integrated demand generation and launch excellence across life sciences and biopharma segments.
Diagnose and resolve complex electromechanical hardware and software issues for analytical instruments through remote support channels. Maintain detailed activity records in the support database and provide professional, timely communication to ensure customer satisfaction.
The Field Service Engineer is responsible for the installation, maintenance, and technical support of scientific instrumentation at customer sites. This role involves diagnosing system malfunctions, providing customer training, and maintaining high-quality professional relationships.
The Team Lead Service is responsible for coordinating daily service team activities, managing customer relationships, and ensuring high-quality support for mass spectrometry products. They will also oversee installations, handle escalations, and contribute to the professional development and training of team members.
The role involves providing expert hands-on technical expertise for the installation, commissioning, basic customer training, maintenance, fault-finding, and support of the company’s analytical instrumentation products. Activities primarily cover microbiology and diagnostic products, requiring accurate record keeping and timely submission of documentation.
