The Enterprise Relationship Manager builds and maintains relationships with key enterprise clients to support their cybersecurity efforts and ensure they receive full value from BlackCloak services. They partner with internal teams to manage the client journey, including onboarding, implementation, and ongoing account monitoring to identify potential issues and gather feedback.
Serve as the primary point of contact for client technical issues and inquiries while managing ticket queues to ensure timely resolution. Coordinate internal resources across security and success teams to assist clients with device enrollment and privacy-related concerns.
The Client Success Manager will own client relationships, guiding them through security postures and driving platform adoption. They will also serve as a dedicated case manager for identity theft incidents and participate in cross-functional threat response efforts.
The Client Success Manager will serve as a primary point of contact for executives, managing client onboarding, platform adoption, and ongoing support. They will also act as a case manager for identity theft incidents and coordinate with internal teams to remediate cyber and privacy threats.
The Senior Incident Responder will lead the full incident response lifecycle for high-profile clients, managing complex security events from triage to recovery. This role also involves mentoring team members, mapping attack chains, and providing white-glove support during high-stakes digital emergencies.
The Principal Product Manager will lead the rapid design, prototyping, and development of new AI-driven product capabilities from the ground up. This role involves collaborating with leadership and engineering teams to transform strategic concepts into high-impact, functional features that enhance member protection.
You will submit your professional profile to the talent community to be considered for future roles. The team will review your submission and tag your areas of interest to match you with relevant openings.
Join a talent community for the Client Security Operations Center to protect the digital lives of corporate executives and high-net-worth individuals. You will be contacted when a role opens that matches your specific skills and interests.
The Technical Success Specialist serves as the primary point of contact for resolving client technical issues and managing the onboarding process. They coordinate with internal teams to ensure client needs are met while maintaining accurate records of all interactions within the support platform.
