The Associate Account Manager is responsible for developing and executing strategies for client campaigns to ensure success and meet key performance indicators. They will collaborate cross-functionally to manage deliverables, track campaign performance, and maintain strong client relationships.
The Software Engineer will build, optimize, and maintain high-performing web applications while troubleshooting complex technical cases. They will also act as a key technical contact for client partnerships, conducting code reviews and ensuring seamless platform integration.
The Client Success Manager will manage a portfolio of enterprise accounts to ensure renewal, growth, and the successful adoption of AI-powered solutions. They will serve as the primary point of contact, providing strategic business reviews and identifying opportunities to help clients achieve their objectives.
Content Moderators analyze and apply codes to large volumes of user-generated content including text, images, and videos in English and Italian. They must maintain performance metrics, attend coaching calls, and manage tasks within a queue-based remote environment.
Lead and mentor a team of Tier 1 and Tier 2 technical analysts to provide premium support for enterprise customers. Manage operational projects, critical technical escalations, and drive the adoption of AI and KCS methodologies to optimize support delivery.
Act as a strategic bridge between data infrastructure and commercial strategy to deliver data-driven ROI narratives for enterprise clients. Collaborate with Product and Engineering teams to define technical requirements and automate data pipelines for performance tracking.
Deliver exceptional technical support to enterprise clients via chat and phone while managing complex troubleshooting scenarios. Actively contribute to a knowledge-first culture by creating KCS articles and leveraging AI tools to optimize workflows.
