The Manager of Customer Care will lead a team of CSRs, focusing on their professional development, performance management, and overall team growth. They are also responsible for maintaining queue health and optimizing partner support outcomes through data-driven coaching and operational adjustments.
The Payroll Program Manager will design and own the strategy, onboarding playbooks, and support processes for Arketa's embedded payroll offering. They will also manage the payroll operations team, oversee partner relationships, and track key performance metrics to ensure successful implementation.
You will act as the primary point of contact for partners, managing inbound inquiries via chat, email, and Zoom to resolve operational issues. Additionally, you will advocate for partner needs internally to influence product development and ensure a high-quality user experience.
You will own the entire sales cycle for small and mid-sized fitness studios, from prospecting and lead generation to closing deals. You will also maintain accurate pipeline forecasting and collaborate with internal teams to ensure a seamless customer onboarding experience.
You will build customer-facing AI products and agentic loops to automate studio operations while modernizing core architecture. Additionally, you will mentor junior engineers and establish technical patterns to improve team delivery speed and reliability.
The Payroll Specialist will guide customers through the onboarding and setup process for Arketa Payroll while providing ongoing support for payroll, tax, and employee management. They will also identify customer pain points to drive product improvements and build internal support documentation.
You will act as the primary point of contact for partners, managing inbound support inquiries across chat, email, and Zoom. You are responsible for resolving operational issues, guiding users through product features, and advocating for partner needs to internal teams.
Manage the full onboarding experience for new studio partners, including data migration, platform configuration, and staff training. Act as a product expert to ensure partners are confident and successfully launched on the Arketa platform.
Lead and manage a team of 6–10 Account Executives to exceed pipeline and revenue targets through active coaching and performance development. Design and iterate on sales strategies, processes, and team models while leveraging AI tools to optimize sales enablement and operational efficiency.
Act as the primary point of contact for partners, managing inbound inquiries via chat, email, and Zoom to resolve operational issues. Collaborate with internal product and engineering teams to advocate for partner needs and influence the product roadmap.
