You will build customer-facing AI products and agentic loops to automate studio operations while modernizing core architecture. Additionally, you will mentor junior engineers and establish technical patterns to improve team delivery speed and reliability.
The Payroll Specialist will guide customers through the onboarding and setup process for Arketa Payroll while providing ongoing support for payroll, tax, and employee management. They will also identify customer pain points to drive product improvements and build internal support documentation.
You will act as the primary point of contact for partners, managing inbound support inquiries across chat, email, and Zoom. You are responsible for resolving operational issues, guiding users through product features, and advocating for partner needs to internal teams.
Manage the full onboarding experience for new studio partners, including data migration, platform configuration, and staff training. Act as a product expert to ensure partners are confident and successfully launched on the Arketa platform.
Lead and manage a team of 6–10 Account Executives to exceed pipeline and revenue targets through active coaching and performance development. Design and iterate on sales strategies, processes, and team models while leveraging AI tools to optimize sales enablement and operational efficiency.
Act as the primary point of contact for partners, managing inbound inquiries via chat, email, and Zoom to resolve operational issues. Collaborate with internal product and engineering teams to advocate for partner needs and influence the product roadmap.
