Arketa

Act as the primary point of contact for partners, managing inbound support inquiries via chat, email, and Zoom to resolve operational issues. Collaborate with internal product and engineering teams to advocate for partner needs and influence the product roadmap.

The SDR will act as the first point of contact for prospective wellness studios, driving outbound sales through high-volume calls, emails, and social media. They are responsible for qualifying leads and scheduling high-quality demos for Account Executives while maintaining accurate records in HubSpot.

Act as the primary point of contact for partners to resolve operational issues across chat, email, and Zoom. Collaborate with internal product and engineering teams to advocate for partner needs and influence the product roadmap.

Lead the strategic direction and operational execution of the Customer Care function to ensure world-class partner support. Partner with Product and Engineering to translate partner feedback into platform improvements and manage high-stakes retention situations.

The SMB Account Executive is responsible for managing the full sales cycle from prospecting to closing for small and mid-sized wellness studios. This includes executing outbound lead generation efforts and collaborating with internal teams to ensure a seamless customer onboarding experience.