Provide medical advice and guidance to insured members via a secure chat messaging service. Ensure data security and absolute medical confidentiality while answering member questions 7 days a week.
Alan
35 Remote Job Openings at Alan
Manage the operational onboarding and long-term satisfaction of strategic key accounts, focusing on admin support for payroll, invoicing, and affiliations. Design and scale onboarding processes, playbooks, and guidelines to improve the overall admin experience in Belgium.
Transform member requests into positive experiences by providing accurate healthcare guidance and solutions. Dedicate a portion of the role to leading innovative Care projects and improving internal processes.
Lead and expand the partnership strategy in Belgium by identifying and managing strategic partners to drive member acquisition and brand visibility. The role involves managing the full partnership lifecycle from prospecting and closing to activation and performance optimization.
Lead and coordinate the pre-sales strategy for complex deals in the enterprise and public sectors in Belgium. Support the sales team by aligning product capabilities with prospect needs and managing RFP submissions.
Lead and coordinate pre-sales strategy for complex enterprise and public sector deals to drive customer acquisition. Act as the voice of the customer to influence the product roadmap and ensure seamless customer onboarding.
The role focuses on transforming the sales team into top performers by identifying skill gaps and designing impactful training programs. Responsibilities include orchestrating large-scale sales events and building scalable content using AI and gamification.
Lead the security team to build and evolve Alan's security strategy while scaling operations across 10+ countries. Own the security posture in the AI era and ensure compliance with health-sector regulations like HDS and DORA.
Fullstack Software Engineer - Frontend T-shaped (x/f/m) - Growth Product
Alan
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Full Time
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12 days ago
Alan
Develop seamless conversion experiences and optimize the high-traffic website to drive member acquisition. Collaborate with Marketing, Sales, and Product teams to build scalable systems for growth and revenue.
Lead the Acquisition Funnel crew to optimize the website, marketing engine, and self-serve conversion flows. Balance technical management with individual contribution to drive member acquisition and revenue growth.
Generate new business by qualifying leads, prospecting, and scheduling meetings with stakeholders of high-growth companies. Support Account Executives by managing the initial sales pipeline and applying the Alan Smart & Soft selling method.
Lead the Acquisition Funnel crew to optimize the website, marketing engine, and self-serve conversion flows. Balance technical management of the team with individual contribution to drive member acquisition and revenue growth.
Lead the Growth product area by defining the vision for conversion and growth infrastructure while integrating AI-native acquisition surfaces. Manage a team of Product Managers and drive experimentation velocity to optimize the member acquisition funnel.
Fullstack Software Engineer (x/f/m) - Payroll & Benefits Platform for HR
Alan
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Full Time
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a month ago
Alan
Engineer an employee affiliation engine and automate payroll and billing workflows for HR teams. Collaborate with product and design teams to build seamless integrations with platforms like Payfit and Workday.
Design and own the core billing platform to process thousands of daily transactions across multiple countries. Build modular billing primitives and integrate with payment gateways and internal systems to ensure operational excellence.
Build and maintain the core billing engine to process high-volume financial transactions with precision and reliability. Design modular billing primitives and integrate them with internal systems and external payment platforms.
Manage a portfolio of strategic accounts to ensure retention and growth through a customer-centric approach. Responsibilities include onboarding new clients, executing upselling strategies, and collaborating with product teams to improve services based on customer feedback.
The role involves running and monitoring insurance and health service processes, including claims treatment and provider network management. Additionally, the coordinator implements continuous improvements to automate and optimize operational workflows.
The Product Manager will lead the AI Customer Support area, developing AI agents to automate written and voice conversations across multiple channels. They will build tooling for Care and Ops teams to configure and monitor these agents while ensuring high quality and trust.
Design and price insurance offers while monitoring business risks and portfolio performance. Collaborate with cross-functional teams to build differentiating products and strengthen relationships with regulatory bodies.
You will provide exceptional support to members via chat, email, and phone while ensuring accurate and timely resolution of their health-related inquiries. Additionally, you will contribute to internal projects to improve tools, processes, and the overall product experience.
The Insurance Expert will monitor business risks and help the team understand the nuances of the healthcare and insurance sector. They will also define pricing strategies, analyze portfolio profitability, and collaborate with account managers to deliver high-quality customer experiences.
The Platform Engineer will design and implement robust infrastructure systems focusing on reliability and observability while maintaining uptime targets. They will also improve incident management processes and lead post-mortems.
Médecin généraliste installé(e) - Téléconsultation (contrat freelance) 🇫🇷
Alan
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Full Time
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3 months ago
Alan
General Practitioners are needed to expand the medical team, responding to insured members' needs through video teleconsultation for situations requiring live medical consultation. This involves actively contributing to the development of an innovative health solution by interacting closely with product, tech, and medical teams to continuously improve the integration of teleconsultation, medical chat, and AI agents.
The role involves building and maintaining the contract and service stack that defines insurance coverage, pricing, and contractualization for members across multiple countries. This includes powering self-serve subscription flows and managing contract lifecycles while ensuring legal compliance and responsible consumption.
Engineers will build infrastructure, interfaces, and applications to serve members and health professionals, taking ownership of critical product decisions from system design to roadmap prioritization. Responsibilities include building provider-facing platforms, shipping AI-powered navigation tools, and creating mobile/web experiences for members.
The engineer will build and maintain the contract lifecycle platform powering Alan's B2B insurance business, covering everything from proposal creation to renewals and terminations across multiple countries. This involves creating scalable renewal systems, a unified global contracting stack, and improving internal administrative tools for better compliance and operational efficiency.
The engineer will build the offer configuration, pricing, and builder tooling central to Alan's growth engine, focusing on competitiveness fixes, globalization migrations, and developing the Sales Cockpit insurance intelligence layer. Key tasks include enabling sales to craft and price offers quickly, ensuring compliance across multiple countries, and reducing system toil.
The role involves building and maintaining systems defining insurance coverage (Health and Life & Disability) across multiple countries, including developing AI-assisted acquisition engines for sales and managing contract lifecycles. Key projects include building the multi-country contract and service stack and developing the internalized Prévoyance platform for pricing and underwriting.
You will scale and lead a remote-first medical team, managing over 50 GPs and specialists while establishing medical governance and ensuring quality and safety. Additionally, you will define clinical practices for integrated care and drive outcomes that matter through metrics beyond process indicators.
The role involves building an AI platform where agents autonomously handle operational work by integrating with internal and external tools, allowing the Ops team to create, evolve, and monitor these agents without engineering intervention. Key tasks include integrating agents into internal UIs, empowering non-technical users to manage agents, building toolsets for AI agents, and ensuring safety and accuracy at scale.
The role involves enabling product crews to move faster by providing reliable, reusable, and simple internal services, encapsulating complexity, and building mature, long-term building blocks. Responsibilities include shaping reusable building blocks that accelerate product launches across multiple countries and improving product velocity, consistency, and member experience through service adoption.
The Operations Coordinator is responsible for running and monitoring insurance and health service processes, ensuring efficiency and identifying areas for improvement. They also implement continuous improvements to enhance operational processes.
You will design cross-cutting modules to transform country-specific implementations into global components and remove technical blockers for product teams. Additionally, you will orchestrate data transformations and be responsible for the entire lifecycle of your solutions.
The role involves providing medical consultations through a teleconsultation platform. The focus is on ensuring data security and maintaining confidentiality while assisting members.
