You will operate and evolve the multi-cloud infrastructure, data platforms, and observability stacks to ensure product crews can ship safely and quickly. Additionally, you will focus on reliability, FinOps, and AI-augmented infrastructure operations to maintain platform uptime and reduce toil.
Design and price insurance offers while monitoring business risks and portfolio performance. Collaborate with cross-functional teams to build scalable tools and ensure regulatory compliance.
Provide fast, accurate, and personalized medical advice to members via video teleconsultations and a medical chat service. Ensure high-quality patient care while maintaining a 4-hour response time for chat inquiries.
The Security Engineer will own the company's security governance, risk posture, and compliance framework, ensuring alignment with regulations like DORA, HDS, and ISO 27001. They will collaborate across departments to manage security risks, oversee third-party assessments, and automate compliance evidence collection.
You will design and implement state-of-the-art AI systems for a medical conversational assistant, focusing on architecture, reliability, and user experience. Additionally, you will integrate these AI capabilities with existing healthcare services and mentor other engineers to foster a strong product culture.
You will build an AI-powered internal platform and design intelligent agents to automate organizational workflows. You will also push LLMs into production and scale identity and access management systems across the company.
The Sales Engineer will lead and coordinate pre-sales strategy for complex deals, supporting the sales team with technical expertise and platform insights. They will manage RFP submissions, act as the voice of the customer to influence product roadmaps, and facilitate successful customer onboardings.
You will lead and coordinate pre-sales strategy for complex deals, supporting the sales team by providing technical expertise and insights. This involves managing RFP submissions, identifying product gaps, and acting as the voice of the customer to influence the platform roadmap.
The Business Development Representative will generate new business by qualifying leads, prospecting, and scheduling meetings with stakeholders at high-growth companies. They will work closely with Account Executives to manage the sales pipeline and apply the Alan Smart & Soft selling method to ensure a delightful prospect experience.
Drive sales deals, manage key customer relationships, and close strategic opportunities with prospects. Educate prospects, provide product demonstrations, and onboard key stakeholders while applying the Alan Smart & Soft selling method.
The Enterprise Account Executive will target and close strategic deals with companies ranging from 200 to 10,000 employees. They are responsible for educating prospects, conducting product demonstrations, and managing the full sales cycle from prospecting to onboarding.
The Key Account Manager will handle a portfolio of strategic accounts, building strong relationships to identify needs and ensure client goals are met. They will also focus on cross-selling, upselling, and renegotiating contracts to drive sustainable profitability and product adoption.
You will lead an engineering department of 6-15 engineers, shaping technical vision and fostering a culture of innovation. You are responsible for team performance, talent development, and ensuring the delivery of high-impact solutions.
You will build and scale global-first platforms and core systems for insurance operations, claims processing, and member experiences across multiple countries. You will also own critical technical decisions and mentor other engineers to ensure system reliability and engineering velocity.
Provide medical consultations and advice to patients remotely via video and chat. Collaborate with a multidisciplinary team to ensure high-quality, integrated patient care.
Provide teletherapy services to members in Québec focusing on prevention and mental health. Collaborate with a global health program to help members manage stress, burnout, and depression.
Lead the security team to build and evolve Alan's security strategy while scaling operations across 10+ countries. Own the security posture in the AI era and ensure compliance with health-sector regulations like HDS and DORA.
Lead the Growth product area by defining the vision for conversion and growth infrastructure while integrating AI-native acquisition surfaces. Manage a team of Product Managers and drive experimentation velocity to optimize the member acquisition funnel.
Build and maintain the core billing engine to process high-volume financial transactions with precision and reliability. Design modular billing primitives and integrate them with internal systems and external payment platforms.
Design and own the core billing platform to process thousands of daily transactions across multiple countries. Build modular billing primitives and integrate with payment gateways and internal systems to ensure operational excellence.
Engineer an employee affiliation engine and automate payroll and billing workflows for HR teams. Collaborate with product and design teams to build seamless integrations with platforms like Payfit and Workday.
The role involves running and monitoring insurance and health service processes, including claims treatment and provider network management. Additionally, the coordinator implements continuous improvements to automate and optimize operational workflows.
You will provide exceptional support to members via chat, email, and phone while ensuring accurate and timely resolution of their health-related inquiries. Additionally, you will contribute to internal projects to improve tools, processes, and the overall product experience.
The Insurance Expert will monitor business risks and help the team understand the nuances of the healthcare and insurance sector. They will also define pricing strategies, analyze portfolio profitability, and collaborate with account managers to deliver high-quality customer experiences.
The role involves building and maintaining the contract and service stack that defines insurance coverage, pricing, and contractualization for members across multiple countries. This includes powering self-serve subscription flows and managing contract lifecycles while ensuring legal compliance and responsible consumption.
