Provide technical support to open-source and enterprise users via chat, forums, and GitHub to resolve issues with the Argo ecosystem. Help develop support playbooks and improve technical documentation to enhance the customer experience.
Akuity
11 Remote Job Openings at Akuity
The Sales Engineer will engage with prospects to understand technical challenges and demonstrate how the Akuity platform addresses their needs. They will partner with Sales and Product teams to deliver custom demos, proof of concepts, and tailored use cases.
Own the reliability, SLIs, and SLOs of the Akuity SaaS platform while managing observability systems across multi-region AWS infrastructure. Lead incident response, conduct blameless post-mortems, and partner with engineering to build reliability into new features.
Drive net-new business and grow existing accounts across the EMEA region through multichannel outbound campaigns and territory planning. Act as a liaison between customers and the engineering team while managing the full sales cycle in HubSpot.
Manage a portfolio of strategic accounts throughout the customer lifecycle from onboarding to renewal. Drive product adoption and value realization while collaborating with sales and product teams to ensure customer success and expansion.
Own the day-to-day operational rhythm of the engineering organization, ensuring development cycles are planned, tracked, and executed without blockers. Manage engineers through 1:1s, coaching, and mentorship while triaging bugs and customer requests.
The Solutions Architect will drive technical discovery and deliver high-impact demos to align Akuity's platform with customer needs. They will also provide technical support for the Argo ecosystem and contribute code directly to open-source projects.
Provide technical support to open-source and enterprise users via chat, forums, and GitHub to resolve issues with the Argo ecosystem. Collaborate with engineering to escalate patterns and improve support playbooks and documentation.
Own the health, growth, and engagement of the Argo CD and Kargo open source communities. Drive the company's presence at key Kubernetes and CNCF events while building pathways to turn users into contributors.
Design, build, and scale Akuity's SaaS platform using Go to streamline Kubernetes deployments via GitOps. Collaborate with cross-functional teams to deliver developer-centric tools and mentor team members on engineering best practices.
You will build and manage a pipeline of net-new and expansion opportunities across the EMEA region. This involves developing territory plans, identifying key stakeholders, and guiding prospects through a consultative sales cycle.
