The Data Scientist will translate complex marketing data into predictive insights to optimize customer acquisition, retention, and media spend. They will design experiments, build robust data pipelines, and collaborate with cross-functional teams to drive evidence-based marketing strategies.
The Machine Learning Engineer will design, build, and deploy production-grade machine learning models and AI systems within the ADT Data & AI organization. This role involves operationalizing AI algorithms, automating model retraining cycles, and ensuring intelligence systems are secure, scalable, and highly available.
The role involves providing technical assistance to residential and small business customers via inbound calls to troubleshoot alarm systems and home automation issues. Responsibilities include guiding customers through resolution workflows, managing service scheduling, and maintaining high standards of customer satisfaction.
You will act as a retention specialist handling high-volume incoming calls from customers requesting to cancel their services. Your goal is to identify issues, negotiate solutions, and upsell products to retain customers and ensure long-term brand loyalty.
The specialist provides remote technical assistance and installation support for ADT security equipment via scheduled outbound calls. They are also responsible for promoting and driving the sales of security devices and home automation solutions to customers.
The Retention Specialist handles high-volume incoming calls from customers requesting to cancel services, aiming to resolve issues and retain business. You will utilize sales and negotiation skills to upsell equipment and provide long-term solutions to ensure customer loyalty.
The Data Analytics Engineer will design, build, and optimize reliable datasets and semantic layers within the Google Cloud Platform ecosystem. They will collaborate with cross-functional teams to standardize metrics and enable self-service analytics for business partners.
Handle inbound calls from new and existing customers to consultatively close sales for security and smart home products. Manage customer needs, provide quotes, and schedule installation appointments with field employees.
The Principal Data Scientist will lead complex data science projects and apply advanced statistical and machine learning techniques to drive actionable insights. They will also mentor team members and collaborate with cross-functional stakeholders to influence product and operational roadmaps.
