ADT

Outbound sales agents conduct high-volume calls to potential customers to verify interest and qualify leads for inbound specialists. Agents must maintain compliance standards, update call statuses in the system, and use effective communication to overcome objections.

The Retention Specialist handles high-volume incoming calls from customers requesting to cancel services, acting as an expert problem solver to retain business. They utilize sales and de-escalation techniques to negotiate solutions, upsell equipment, and provide an award-winning customer experience.

You will handle high-volume incoming calls from customers requesting to cancel services, acting as an expert problem solver to retain their business. The role involves negotiating solutions, upselling equipment, and providing an exceptional customer experience to ensure long-term loyalty.

The sales representative will handle inbound calls from new and existing customers to consultatively close sales and schedule installation appointments. They will ensure customer satisfaction by gathering information, determining needs, and facilitating follow-up requests.