The SWIFT Escalation Engineering Team Lead will build and manage a remote team of senior professionals to handle complex customer escalations and software defects. This role involves establishing operational models, managing the engineering backlog, and facilitating cross-functional collaboration to ensure product reliability and timely issue resolution.
Establish and lead a remote SWIFT Escalation Engineering team to resolve complex customer defects through code fixes and feature implementation. Act as the primary technical point of contact while managing cross-functional dependencies and improving product reliability.
The Technical Support Engineer will provide expert technical assistance for software platforms and partner integrations via phone and ticketing systems. They are also responsible for troubleshooting system-level issues, maintaining accurate documentation, and participating in an after-hours on-call rotation.
Own end-to-end delivery of visitor management, access control, and intrusion products, coordinating schedules, Agile practices, risks, and releases across internal teams and external partners. Maintain stakeholder visibility through reporting and communication, and ensure releases meet readiness, quality, and compliance requirements.
The Pre-Sales Solution Architect will lead technical engagements, including product demonstrations, workshops, and proof of concepts to drive sales. They will also design secure, scalable security solutions and support bid activities while training channel partners and system integrators.
The Field Sales Engineer will act as a trusted advisor by supporting sales and channel partners through technical demonstrations, proof of concept management, and proposal development. They will also collaborate with product management and marketing teams to provide feedback on market demands and competitive trends.
The Field Sales Engineer will act as a trusted advisor by supporting sales and channel partners with technical demonstrations and product configurations. They are also responsible for managing proof of concepts, responding to technical RFPs, and providing feedback to product management.
The Technical Sales Engineer will partner with regional sales teams to provide technical expertise, design customer-focused solutions, and lead product demonstrations. They will also act as a trusted advisor, managing proofs of concept and supporting the creation of technical proposals and statements of work.
Develop and execute national sales strategies to drive revenue growth across OEMs and key industrial verticals. Identify and close new business opportunities while nurturing long-term relationships with integrators, consultants, and end-users.
