acre security

Act as a trusted technical advisor supporting sales and channel partners by leading product demonstrations and managing Proof of Concepts. Develop technical proposals, architecture designs, and IT questionnaires while providing market feedback to product management.

The Technical Support Engineer will provide expert technical assistance to customers across Acre's software platforms and integrations via phone and ticketing systems. Key duties include maintaining deep product knowledge, troubleshooting software and system issues, and participating in an after-hours on-call rotation.

The Technical Support Engineer will provide technical support to customers in Spanish and English, troubleshoot software and system-level issues, and maintain documentation within support systems. They will also participate in after-hours on-call rotation to ensure 24/7 support coverage.