About Visor.ai

Visor.ai is an agentic AI platform that helps enterprises automate and optimize customer service with AI Agents across voice, chat and quality management. Our agents learn from each business, take action across systems and handle high-volume interactions, while supporting human agents in complex cases and turning conversations into actionable insights. Our clients achieve up to 85% automation while keeping full control over their customer experience.

Founded in 2016 with headquarters in Lisbon, we work with clients across Europe, Africa and Latin America. Ten years on, we are an established company with consistent growth and a mature product. We have kept what made us different from day one: a dynamic, ambitious team, short decision paths and room for people who want to build.

Your mission:

We're looking for an Account Executive to join our Customer Success team in Portugal, bringing in new business and turn opportunities into clients.

You'll work on two fronts. On one side, you'll go after new clients yourself, through prospecting, cold calling and outreach. On the other, you'll pick up the opportunities that already come our way and make sure they turn into deals. You'll get to know each client's challenges, show them what Visor.ai can do for them, build a proposal that makes sense and close the deal. Once they've signed, you'll stay close to them and spot new ways we can help them grow.

You won't do it alone either. You'll have support from our team, plus AI agents that help with research, meeting prep, proposals, follow-ups and CRM updates.

Details:

Location: Lisbon, remote-first

Team: Customer Solutions & Success

Level: Mid

Focus: Closing qualified opportunities in Portugal and growing the accounts you win

What you'll do:

Close the deal

• Pick up qualified opportunities and own them all the way to signature.

• Qualify and prioritize opportunities, focusing your time on companies with a clear need, budget and timing.

• Run discovery sessions to really understand each client's operation, pain points and goals.

• Show what our AI Agents for chat, voice and email and our call center quality auditing can do through demos and presentations built around each client.

• Build ROI-driven proposals, together with the Product and Delivery teams.

• Negotiate and close, keeping deals moving through long sales cycles with several stakeholders.

Grow the relationship

• Make sure every new client has a smooth handoff to implementation, with no loose ends.

• Stay close to your clients after go-live, so you can spot upsell and cross-sell opportunities and new use cases.

• Manage our relationships with partners and the clients they refer to us, and help bring new partners on board.

• Bring what you hear from clients and the market back to the Product team.

Find new business

• Generate some of your own opportunities through your network, partners, events, email campaigns and targeted outreach.

• Keep your pipeline organized and up to date in our CRM, with clear next steps and solid forecasts.

• Stay on top of trends in AI, contact centers and customer service automation, so you can speak to clients as a trusted advisor.

• Hit (and beat) your sales targets.

What we're looking for:

• 3+ years of experience in B2B sales, account management or business development.

• Hands-on experience in the contact center or BPO world, with a solid understanding of how the operation works.

• Experience selling AI solutions for customer service, including outbound prospecting and cold calling.

• A proven track record of closing deals and running the sales process end to end, from discovery to signature.

• Comfort with long sales cycles and with conversations at manager and director level.

• A consultative approach: you ask the right questions, listen first and build proposals around real business value.

• Strong negotiation skills and a natural talent for building relationships based on trust.

• An organized way of working, with experience managing a pipeline in a CRM.

• Native Portuguese and professional English.

• Legal eligibility to work in Portugal.

Nice to have:

• Experience with banking or insurance companies.

• Professional Spanish.

What we offer:

• Competitive pay, reviewed regularly as you grow with us.

• Real room to grow, in a company that's expanding internationally.

• AI agents and product support that take the heavy lifting off your plate.

• Health insurance.

• Flex Benefits.

• A remote-first model. And when you feel like seeing the team, our offices have free coffee, arcade machines, rooftops and terraces, plus regular team events.

Our recruitment process:

We keep things simple, transparent and focused on real examples of your work.

1. Introductory call with our Talent team (30 min).

2. Interview with your future manager, where we'll talk through deals you've won and lost (60 min).

3. Final stage: a practical case with a discovery and proposal role-play (60min)

4. Reference checks, always with your consent.

Ready to help companies take their customer experience to the next level? Apply through this page, we'd love to meet you.