The NetOps Software Manager leads a team of software engineers in designing, developing, and automating enterprise network infrastructure and management platforms. This role focuses on driving operational excellence, scalability, and security through software-driven solutions and DevOps practices.
The Senior Accountant will manage month-end closing processes, including journal entries, bank reconciliations, and revenue recognition. They will also assist with financial audits, maintain internal controls, and perform COGS and profit margin analysis.
The manager will lead a large team of support specialists to deliver exceptional customer-centric service and drive departmental vision. Responsibilities include managing the employee lifecycle, ensuring ITIL process adherence, and optimizing service delivery through operational reporting and performance coaching.
Provide first-line technical support to end-users via phone, email, and chat while resolving hardware, software, and network connectivity issues. Document all incidents in the ServiceNow ticketing system and escalate complex problems to higher-level support teams.
Manage and expand enterprise relationships while acquiring new logo business through a consultative sales approach. Lead the full sales cycle from discovery to contract execution, focusing on XTIUM's managed services portfolio.
Execute recurring patching activities across Windows endpoints and servers, including deployment scheduling and post-deployment validation. Manage RMM and endpoint tooling to ensure agent health and maintain compliance reporting for customers.
Design and evolve Azure landing zones and production-grade AKS clusters aligned with Microsoft frameworks. Implement secure networking, identity management, and GitOps-based CI/CD pipelines to ensure high availability and scalability.
Establish and enforce security standards for internally developed software, automation, and AI-enabled solutions. Lead secure design reviews and integrate security tooling into CI/CD pipelines to ensure compliance and risk mitigation.
Design and deliver scalable, secure technical solutions that align with customer business goals across core service areas. Collaborate with sales teams to create quotes, SOWs, and lead proof of concept demonstrations for clients.
Develop new and legacy integrations across various platforms and maintain integration flows. Collaborate with other engineers to ensure technical standards and support the stability of the integration ecosystem.
The role involves building and supporting global Citrix Desktop Virtualization environments and providing expert Level 2-3 support for Windows and Linux systems. You will also use PowerShell to automate tasks and present managed services to enterprise-level clients.
