The Sales Operations Engineer creates accurate price quotations for core services and manages deal desk operations by coordinating with sales and technical teams. They also maintain process documentation and analyze sales data to support strategic decision-making and KPI monitoring.
The Security Manager oversees daily security operations, including incident response, vulnerability remediation, and control execution. They coordinate between internal teams and external partners to ensure security workflows are documented and effectively managed.
The Customer Success Manager is responsible for managing complex accounts to ensure customer satisfaction, retention, and growth. They act as a dedicated point of contact, driving revenue through service expansion and maintaining strong executive relationships.
The role involves managing and maintaining Linux-based infrastructure, ensuring system security, and implementing automation through CI/CD pipelines. You will also be responsible for container orchestration, monitoring system health, and participating in incident response efforts.
The engineer will design, deploy, and maintain complex datacenter and hybrid-cloud network infrastructures. They will provide Tier-2/Tier-3 operational support and ensure network performance and security across multi-vendor environments.
The manager will lead a large team of technicians to drive service desk excellence and ensure the delivery of an exceptional customer experience. Responsibilities include managing the employee lifecycle, overseeing ITIL process adherence, and reporting on SLA performance and operational trends.
Provide first-line technical support to end-users via phone, email, and chat while troubleshooting hardware, software, and network issues. Document incidents in the ServiceNow ticketing system and contribute to the internal knowledge base to ensure efficient issue resolution.
Provide first-line technical support to end-users via phone, email, and chat while resolving hardware, software, and network connectivity issues. Document all incidents in the ServiceNow ticketing system and escalate complex problems to higher-level support teams.
Manage and expand enterprise relationships while acquiring new logo business through a consultative sales approach. Lead the full sales cycle from discovery to contract execution, focusing on XTIUM's managed services portfolio.
Establish and enforce security standards for internally developed software, automation, and AI-enabled solutions. Lead secure design reviews and integrate security tooling into CI/CD pipelines to ensure compliance and risk mitigation.
Design and deliver scalable, secure technical solutions that align with customer business goals across core service areas. Collaborate with sales teams to create quotes, SOWs, and lead proof of concept demonstrations for clients.
