The manager will lead a large team of support specialists to deliver exceptional, customer-centric IT service desk support. Responsibilities include managing the employee lifecycle, ensuring ITIL process adherence, and driving operational performance through KPIs and strategic planning.
The engineer will design, deploy, and maintain complex datacenter and hybrid-cloud network infrastructures. They will provide Tier-2/Tier-3 operational support and ensure network performance and security across multi-vendor environments.
The manager will lead a large team of technicians to drive service desk excellence and ensure the delivery of an exceptional customer experience. Responsibilities include managing the employee lifecycle, overseeing ITIL process adherence, and reporting on SLA performance and operational trends.
Provide first-line technical support to end-users via phone, email, and chat while troubleshooting hardware, software, and network issues. Document incidents in the ServiceNow ticketing system and contribute to the internal knowledge base to ensure efficient issue resolution.
Provide technical support to end users via multiple channels including phone, email, and chat while diagnosing and resolving hardware and software issues. Document incidents in the ServiceNow ticketing system and escalate complex problems to higher-level teams while adhering to service level agreements.
The Senior Accountant will manage month-end closing processes, including journal entries, bank reconciliations, and revenue recognition. They will also assist with financial audits, maintain internal controls, and perform COGS and profit margin analysis.
Provide first-line technical support to end-users via phone, email, and chat while resolving hardware, software, and network connectivity issues. Document all incidents in the ServiceNow ticketing system and escalate complex problems to higher-level support teams.
Manage and expand enterprise relationships while acquiring new logo business through a consultative sales approach. Lead the full sales cycle from discovery to contract execution, focusing on XTIUM's managed services portfolio.
Execute recurring patching activities across Windows endpoints and servers, including deployment scheduling and post-deployment validation. Manage RMM and endpoint tooling to ensure agent health and maintain compliance reporting for customers.
Design and evolve Azure landing zones and production-grade AKS clusters aligned with Microsoft frameworks. Implement secure networking, identity management, and GitOps-based CI/CD pipelines to ensure high availability and scalability.
Establish and enforce security standards for internally developed software, automation, and AI-enabled solutions. Lead secure design reviews and integrate security tooling into CI/CD pipelines to ensure compliance and risk mitigation.
Design and deliver scalable, secure technical solutions that align with customer business goals across core service areas. Collaborate with sales teams to create quotes, SOWs, and lead proof of concept demonstrations for clients.
Develop new and legacy integrations across various platforms and maintain integration flows. Collaborate with other engineers to ensure technical standards and support the stability of the integration ecosystem.
The role involves building and supporting global Citrix Desktop Virtualization environments and providing expert Level 2-3 support for Windows and Linux systems. You will also use PowerShell to automate tasks and present managed services to enterprise-level clients.
