The role focuses on executing strategic growth initiatives by coordinating operational infrastructure across clinical, product, and commercial teams. Key duties include maintaining integrated program plans, managing governance structures, and resolving cross-functional bottlenecks.
Vida Health
8 Remote Job Openings at Vida Health
Manage and optimize a commercial content ecosystem to support human and AI-assisted workflows for Sales and Marketing. Translate subject matter expert input into structured content and serve as an internal resource for AI-optimized content design.
Serve as the senior technical lead for client data exchange negotiations and manage the end-to-end onboarding of new data feeds. Ensure high data quality and accuracy for inbound files while collaborating with product and engineering teams to improve platform scalability.
Senior Manager, Clinical Operations and AI Strategy
Vida Health
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Full Time
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a month ago
Vida Health
The role manages the roadmap for Zendesk and operational tooling to optimize clinical and member support workflows. It focuses on evaluating and deploying AI-powered automation to improve service delivery and operational efficiency.
Serve as the first point of contact for troubleshooting hardware, software, and network issues for end users. Manage the full device lifecycle, including provisioning resources and maintaining security configurations and documentation.
Lead commercial activity and strategic growth within the Taft-Hartley and labor trust benefits segment. Build and manage the full sales pipeline from prospecting to closing business with fund trustees and administrators.
Build and manage end-to-end Braze campaigns and data pipelines to drive personalized member communications. Collaborate with technical teams to optimize data models in BigQuery and DBT for advanced segmentation and reporting.
The Lead Zendesk Administrator will design and maintain sophisticated AI agent workflows and oversee the reliability and governance of the Zendesk platform. They will act as a strategic bridge between Member Services leadership and Engineering teams to optimize digital member experiences.