Architect and maintain analytics-ready datasets, dbt models, and Looker dashboards to support business decisions. Partner with Member Engagement and data engineering teams to translate complex business questions into rigorous technical analyses.
Vida Health
6 Remote Job Openings at Vida Health
Senior Manager, Clinical Operations and AI Strategy
Vida Health
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Full Time
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14 days ago
Vida Health
The role manages the roadmap for Zendesk and operational tooling to optimize clinical and member support workflows. It focuses on evaluating and deploying AI-powered automation to improve service delivery and operational efficiency.
Serve as the first point of contact for troubleshooting hardware, software, and network issues for end users. Manage the full device lifecycle, including provisioning resources and maintaining security configurations and documentation.
Lead commercial activity and strategic growth within the Taft-Hartley and labor trust benefits segment. Build and manage the full sales pipeline from prospecting to closing business with fund trustees and administrators.
Build and manage end-to-end Braze campaigns and data pipelines to drive personalized member communications. Collaborate with technical teams to optimize data models in BigQuery and DBT for advanced segmentation and reporting.
The Lead Zendesk Administrator will design and maintain sophisticated AI agent workflows and oversee the reliability and governance of the Zendesk platform. They will act as a strategic bridge between Member Services leadership and Engineering teams to optimize digital member experiences.
