The agent will handle inbound and outbound calls to assist members with program enrollment, health assessments, and general inquiries. They are responsible for maintaining accurate documentation, ensuring HIPAA compliance, and meeting performance KPIs while providing high-quality service.
The agent will handle inbound and outbound calls to assist members with program enrollment, health assessments, and general inquiries. They are responsible for accurately documenting interactions, maintaining HIPAA compliance, and meeting performance KPIs.
The role involves building and scaling production-grade AI/ML systems while ensuring robust data platform architecture and security. You will partner with cross-functional teams to implement MLOps, model serving infrastructure, and data pipelines within a regulated healthcare environment.
The Senior Director will lead engineering operations, security, and infrastructure, ensuring reliable deployment pipelines and robust security programs. They will also manage client data operations, technical escalations, and incident management while developing engineering teams.
The Senior Product Manager will own the member growth funnel, including onboarding and retention, while driving engagement through data-backed experiments. They will partner with engineering, design, and clinical teams to ship high-impact product improvements and manage the product backlog.
Own the member-facing product backlog and roadmap to drive engagement, retention, and health outcomes. Partner with engineering, design, and clinical teams to ship high-impact improvements and develop the next-generation personalized experience.
