The Technical Account Manager is responsible for driving customer adoption and success by building strong technical and business relationships. They act as a trusted adviser, managing post-sales technical delivery and aligning product roadmaps with customer goals.
Transmit Security
5 Remote Job Openings at Transmit Security
Serve as a Tier 3 escalation point handling complex technical issues related to identity security and fraud prevention. Collaborate with engineering and product teams to perform root cause analysis and improve product functionality.
This role involves partnering directly with Account Executives to structure complex, high-value deals efficiently, acting as a primary advisor on order forms and commercial terms. Key duties include driving operational rigor across pipelines, owning the POC process, and collaborating across departments for end-to-end contracting.
The Customer Success Manager will act as a trusted advisor, building strategic customer relationships to help them achieve business goals, while orchestrating all service and support matters as the single point of contact. Key duties include executing onboarding, managing executive relationships, tracking customer health, and coordinating subscription renewals, up-sells, and cross-sells.
The Account Executive will be responsible for driving new business acquisition, expanding existing accounts, and closing complex, multi-stakeholder enterprise deals within the Customer Identity and Access Management (CIAM) and Fraud Prevention sectors. This role requires building and maintaining strong relationships with high-level decision-makers in target verticals like banking and retail.
