Build and own production components for proactive AI agents, including context building, retrieval and tool orchestration, ranking, scoring, and guardrails. Improve answer grounding, multilingual quality, latency, cost, and evaluation reliability, while deciding which proactive insights are relevant enough to surface.
Own the product design experience across TextYess, including design systems, user flows, and micro-interactions, and identify and ship improvements based on product use and customer feedback. Partner closely with engineers to lead projects end-to-end, prototype with AI tools, contribute directly to the codebase, and design how AI agents and merchants collaborate.
Manage UK merchant accounts end to end, including onboarding, platform migrations, campaign and automation launches, adoption, and retention. Identify and close expansion opportunities, represent UK customer needs to internal teams, and coordinate technical issue resolution with platform partners.
