Provide remote technical support to IRS Criminal Investigation customers by troubleshooting hardware and software issues via phone, email, and chat. Manage user accounts and process support tickets while ensuring timely resolution or escalation of technical problems.
Provide remote technical support to customers by troubleshooting hardware and software issues via phone, email, and chat. Manage user accounts and document all support activities within the ticketing system to ensure timely resolution.
The Project Manager will lead the FEMA GPATS BPA, serving as the primary interface with the Contracting Officer and COR. Responsibilities include managing contract performance, submitting technical responses to RFQs, and coordinating personnel to ensure compliant delivery of grant business processes.
