Lead the strategy and infrastructure for lifecycle management across email, SMS, push, and in-app channels to drive member success and retention. Manage the lifecycle team, coordinate sprint planning, and collaborate with cross-functional teams to execute data-driven communication journeys.
Super.com
18 Remote Job Openings at Super.com
Build and maintain internal developer platforms and AI-first automation tooling to improve DORA metrics. Manage cloud infrastructure across AWS and Kubernetes while participating in an on-call rotation for production reliability.
The role focuses on administering and optimizing NetSuite financial modules to streamline reporting and shorten the financial close cycle. It involves translating business needs into automated workflows and partnering with engineering to build system integrations.
Senior Automated Customer Experience / AI Conversation Designer
Super.com
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Full Time
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a month ago
Super.com
Design, build, and optimize AI chatbot playbooks and conversational flows across chat and voice channels using the Decagon AI platform. Monitor performance metrics like CSAT and resolution rates to translate customer feedback into actionable AI product improvements.
Own the quality evaluation and performance monitoring of AI Agents across chat and voice channels to identify risks and conversational breakdowns. Partner with Product and Engineering teams to optimize prompts, escalation logic, and overall AI behavior to improve CSAT.
Assist Account Managers in maintaining hotel supply accounts and optimizing pricing and inventory. Use BI tools to perform exploratory data analysis and create documentation for internal processes.
Execute fraud review workflows and manual investigations for financial products like the Super.com Card and Cash Advance. Partner with cross-functional teams to develop scalable fraud controls and improve risk reporting and operational procedures.
Lead the fraud and risk strategy for the travel marketplace, focusing on hotel and flight transactions to balance risk mitigation with conversion. Manage a team of risk analysts to develop scalable controls and partner cross-functionally to reduce fraud losses.
The intern will provide legal analysis on topics such as privacy law, banking regulations, and intellectual property while drafting and reviewing various commercial contracts. They will also collaborate cross-functionally to advise product and engineering teams on new features and legal risks.
Develop and ship end-to-end product features across the full stack for fintech and travel experiences using an AI-forward workflow. Collaborate on system design, perform code reviews, and mentor junior engineers to maintain high engineering standards.
You will own the strategy, roadmap, and evolution of the Atlas design system across web and mobile platforms. This includes architecting tokens and components for AI consumption and driving adoption through documentation and cross-functional collaboration.
The Senior QA Engineer will lead testing efforts, develop automated test cases, and mentor junior team members to ensure high-quality product releases. They will also optimize product pipelines and collaborate with cross-functional teams to improve overall quality engineering processes.
You will build and maintain features across the full stack for fintech and travel products while leveraging AI tools to accelerate development. You will also collaborate with cross-functional teams to shape the product roadmap and ensure high-quality software delivery through testing and monitoring.
This role involves designing all features and flows for the Credit Building product, ensuring cohesion within the overall Super.com ecosystem, and collaborating cross-functionally to define strategy and deliver impact. Responsibilities include creating user journeys, wireframes, prototypes, and high-fidelity designs while advocating for user-centered practices.
The Director will own the technical strategy and delivery for the Core Experience organization, focusing on member engagement, value discovery, and membership benefits across Super.com's platform verticals. This role involves leading and developing Engineering Managers, guiding architectural decisions, shaping organizational structure, and driving the adoption of modern AI-enabled engineering practices.
This role involves leveraging complex datasets to generate actionable insights influencing payments and fraud strategy, supporting the development and testing of payment/fraud rules, and designing/maintaining self-service analytics dashboards. Responsibilities also include investigating anomalies, collaborating cross-functionally, and advocating for data quality.
The Staff Software Engineer will play a central role in architecting services, frontends, databases, and the mobile app, tackling complex challenges related to product unification and user experience quality. They will serve as a vertical-level technical leader, driving high-impact projects, improving system architecture patterns across complex codebases, and influencing technical roadmaps.
As a Senior Data Engineer, you will design and implement robust data solutions while collaborating with various teams to identify data needs. You will also oversee code and infrastructure maintainability and coach standards for performance.