You will manage the end-to-end recruitment process for technical teams, including sourcing, screening, and negotiating offers. Additionally, you will partner with hiring leaders to develop effective recruitment strategies and ensure a positive, inclusive candidate experience.
Super.com
13 Remote Job Openings at Super.com
The role involves evolving foundational data infrastructure to support the finance department, managing the end-to-end analytics pipeline from ingestion to reporting. You will collaborate with business and engineering teams to design schemas and promote software engineering best practices across the organization.
Lead the strategy and infrastructure for lifecycle management across email, SMS, push, and in-app channels to drive member success and retention. Manage the lifecycle team, coordinate sprint planning, and collaborate with cross-functional teams to execute data-driven communication journeys.
Build and maintain internal developer platforms and AI-first automation tooling to improve DORA metrics. Manage cloud infrastructure across AWS and Kubernetes while participating in an on-call rotation for production reliability.
Senior Automated Customer Experience / AI Conversation Designer
Super.com
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Full Time
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2 months ago
Super.com
Design, build, and optimize AI chatbot playbooks and conversational flows across chat and voice channels using the Decagon AI platform. Monitor performance metrics like CSAT and resolution rates to translate customer feedback into actionable AI product improvements.
Automated Customer Experience / AI Quality Specialist
Super.com
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Full Time
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2 months ago
Super.com
Own the quality evaluation and performance monitoring of AI Agents across chat and voice channels to identify risks and conversational breakdowns. Partner with Product and Engineering teams to optimize prompts, escalation logic, and overall AI behavior to improve CSAT.
Assist Account Managers in maintaining hotel supply accounts and optimizing pricing and inventory. Use BI tools to perform exploratory data analysis and create documentation for internal processes.
Execute fraud review workflows and manual investigations for financial products like the Super.com Card and Cash Advance. Partner with cross-functional teams to develop scalable fraud controls and improve risk reporting and operational procedures.
Lead the fraud and risk strategy for the travel marketplace, focusing on hotel and flight transactions to balance risk mitigation with conversion. Manage a team of risk analysts to develop scalable controls and partner cross-functionally to reduce fraud losses.
Develop and ship end-to-end product features across the full stack for fintech and travel experiences using an AI-forward workflow. Collaborate on system design, perform code reviews, and mentor junior engineers to maintain high engineering standards.
You will build and maintain features across the full stack for fintech and travel products while leveraging AI tools to accelerate development. You will also collaborate with cross-functional teams to shape the product roadmap and ensure high-quality software delivery through testing and monitoring.
The Director will own the technical strategy and delivery for the Core Experience organization, focusing on member engagement, value discovery, and membership benefits across Super.com's platform verticals. This role involves leading and developing Engineering Managers, guiding architectural decisions, shaping organizational structure, and driving the adoption of modern AI-enabled engineering practices.
This role involves leveraging complex datasets to generate actionable insights influencing payments and fraud strategy, supporting the development and testing of payment/fraud rules, and designing/maintaining self-service analytics dashboards. Responsibilities also include investigating anomalies, collaborating cross-functionally, and advocating for data quality.