The Customer Care & Sales Representative is responsible for driving sales, occupancy, and revenue growth by managing the customer journey from inquiry to move-in. This role involves delivering an exceptional virtual customer experience, maintaining accurate CRM records, and collaborating across teams to support operational excellence.
The Director of Customer Experience will own and improve the end-to-end customer journey across FreeUp Storage to drive satisfaction, conversion, and retention. This role involves leading the Customer Care team, managing quality assurance programs, and aligning operations with marketing and brand strategy.
You will own the full lifecycle of dashboard development, from requirements discovery and KPI definition to UX/UI design and deployment. You will also automate recurring reports and ensure high data accuracy across multiple BI platforms.
The VP of Acquisitions will lead the acquisitions and development team to source, underwrite, and close self-storage and commercial real estate deals. They are responsible for executing the company's growth strategy, maintaining a robust pipeline of opportunities, and building strong relationships with brokers and sellers.
The role focuses on integrating all growth channels into a single conversion system to drive measurable rentals and occupancy growth for FreeUp Storage. This includes diagnosing funnel performance, executing multi-channel campaigns, and optimizing the entire customer acquisition journey.
Drive scalable customer acquisition by designing and optimizing paid and organic marketing campaigns across multiple brands. Leverage data, AI tools, and analytics to maximize lead generation and improve return on advertising spend.
Build and maintain production-grade AI applications, data pipelines, and full-stack services across three operating brands. Own the end-to-end delivery from architecture and design through to deployment and cloud operation.
Collect and analyze market, demographic, and competitive data to create dashboards and reports that inform investment and pricing strategies. Support asset management and acquisitions by providing data-driven insights and maintaining a centralized intelligence repository.
