SOUM

CX Escalation Specialist

SOUM · Full Time · 5 days ago

SOUM

🌎 Egypt ⭐ 2-5 yrs exp 💼 Support

Own and resolve customer support tickets from creation to closure, ensuring timely and professional handling of buyer and seller issues. Document all interactions accurately and escalate complex cases to the appropriate teams while flagging systemic knowledge gaps.

communication reporting customer-support

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Key Accounts Manager

SOUM · Full Time · 7 days ago

SOUM

🌎 Saudi Arabia ⭐ 5-10 yrs exp 💼 Others

Manage and grow a portfolio of bulk buyer accounts to drive revenue and ensure high customer satisfaction. Coordinate with internal operations, logistics, and finance teams to deliver a seamless buying experience from order to delivery.

account-manager crm b2b communication reporting operations hiring b2c supply-chain

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AI / GenAI Solutions Engineer

SOUM · Full Time · a month ago

SOUM

🌎 Egypt ⭐ 5-10 yrs exp 💼 Software Development

Architect and deploy production-grade GenAI systems including conversational agents and personalized discovery tools. Own the end-to-end lifecycle from model selection and backend development to frontend integration and performance monitoring.

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Financial Analyst

SOUM · Full Time · 2 months ago

SOUM

🌎 Pakistan ⭐ 2-5 yrs exp 💼 Finance

The role focuses on driving financial planning, investor readiness, and strategic decision-making through the creation of financial models and investor-facing materials. The analyst will manage fundraising processes and provide data-driven insights to leadership to support company scaling.

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Recruitment Associate

SOUM · Full Time · 2 months ago

SOUM

🌎 Egypt 💵 $200 - $250 per month ⭐ 0-2 yrs exp 💼 Recruitment

The Recruitment Associate will manage the end-to-end hiring process for junior-level roles, from sourcing and screening to scheduling and offer signing. They will partner with hiring managers and utilize AI tools to automate and optimize recruitment workflows.

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