The After-Sales CX Specialist manages the entire customer journey post-sale, serving as the primary point of contact for paperwork, warranty requests, and complaints. They are responsible for ensuring customer satisfaction, resolving issues, and fostering loyalty through regular follow-ups and coordination with internal teams.
You will be responsible for architecting, building, and maintaining stable, scalable, and secure infrastructure for mission-critical systems. This includes managing CI/CD pipelines, infrastructure as code, monitoring, and ensuring high availability and disaster recovery.
The Backend Software Engineer will design, develop, and maintain scalable microservices and backend systems using Node.js and TypeScript. They will also collaborate with cross-functional teams to optimize data storage and ensure high-quality, reliable performance.
The Data Engineer will design, build, and maintain scalable data pipelines to support analytics, ML models, and business reporting. They will collaborate with cross-functional teams to ensure data quality, reliability, and accessibility across the organization.
Manage end-to-end recruitment for 5–6 concurrent roles, including intake meetings, sourcing, screening, interview coordination, and moving candidates through to offers. Maintain accurate Lever records, provide a respectful candidate experience, and contribute to employer branding.
You will own the data and AI product roadmap, focusing on pricing, fraud detection, and personalization to drive commercial outcomes. You will also manage the data platform, collaborating with engineers to ensure high-quality data pipelines and actionable insights across the business.
The specialist will manage customer support tickets from creation to resolution, ensuring professional communication and accurate documentation. They are responsible for resolving buyer and seller issues, processing refunds, and escalating complex cases when necessary.
You will lead a B2C sales team to acquire new customers and close car sales across both cash and financing journeys. The role involves managing the full sales funnel, coaching team members, and resolving complex deal blockers.
The Pricing Analyst will manage car inventory and pricing strategies to optimize commercial performance and market competitiveness. This role involves building data-driven reports and collaborating with cross-functional teams to identify sales opportunities and inventory health improvements.
The role involves managing day-to-day bookkeeping, ledger accuracy, and performing monthly balance sheet and bank reconciliations. Additionally, the associate will support month-end closing processes and act as a primary point of contact for external auditors.
Manage annual operating budgets, rolling cash flow forecasts, and KPI dashboards for GMV and contribution margins. Provide strategic modeling for new initiatives and prepare reporting materials for investors and the board.
Manage and grow a portfolio of bulk buyer accounts to drive revenue and ensure high customer satisfaction. Coordinate with internal operations, logistics, and finance teams to deliver a seamless buying experience from order to delivery.
Architect and deploy production-grade GenAI systems including conversational agents and personalized discovery tools. Own the end-to-end lifecycle from model selection and backend development to frontend integration and performance monitoring.
