The CRM Manager will develop and execute lifecycle-based marketing strategies to drive player engagement, retention, and revenue growth across the iLottery and loyalty business. This role involves leveraging the Optimove platform to manage automated campaigns, analyze player data, and collaborate with cross-functional teams to optimize program performance.
The Senior Data Program Manager translates product roadmaps into executable epics for Data Products, Platform Engineering, and Data Science teams. They are responsible for maintaining program rhythm, managing Jira backlogs, and ensuring cross-team visibility and dependency alignment.
The IAM Identity Administrator manages and maintains identity and access management systems to ensure secure resource access. They are responsible for user lifecycle processes, enforcing identity governance, and collaborating with cybersecurity teams to support compliance.
The Digital Account Manager builds and strengthens relationships with lottery customers while managing the strategy and daily operations of loyalty initiatives. They are responsible for financial performance, data analysis, and ensuring effective program execution to drive player engagement.
The Senior DevOps Engineer will design, implement, and maintain infrastructure using Infrastructure as Code while optimizing CI/CD pipelines for improved release quality. They will also collaborate with engineering teams to manage Kubernetes platforms, monitor system health, and ensure operational excellence.
Provide tier 2 support for lottery platforms, focusing on system availability, performance, and security. Manage new customer implementations and maintain existing solutions while participating in a 24x7x365 on-call rotation.
Lead pricing analysis for instant ticket RFPs and develop financial models to optimize printing capacity and commercial terms. Drive reporting, forecasting, and budgeting processes while providing strategic pricing recommendations to leadership.
Lead the design and delivery of high-impact decision science systems including forecasting, optimization, and recommendation engines. Establish modeling standards and mentor senior and mid-level data scientists to build the organization's decision science function.
Define and build the architectural foundation for a self-service machine learning platform to enable Data Scientists to deploy and monitor models independently. Establish engineering standards, reusable tooling strategies, and a phased roadmap for the organization's ML infrastructure.
Support new and existing customer implementations by triaging and resolving system availability, latency, and performance issues. Maintain system monitoring, manage incidents within SLAs, and participate in a 24x7x365 on-call rotation.
The role involves supporting the deployment and operational excellence of iLottery and loyalty platforms using Kubernetes and GitOps-driven CI/CD pipelines. Responsibilities include monitoring system performance, managing containerized workloads, and participating in a 24x7x365 on-call rotation.
Manage direct sales to end-users of the organization's products or services within a specified geographic area. Focus on maintaining and growing existing accounts to drive revenue and business growth.
The Managing Director will hold P&L accountability for their jurisdiction, driving growth strategies across all product lines including digital, retail, and systems. They will act as the primary point of contact for customers, leading sales cycles and fostering trust-based relationships with key stakeholders.
This role is responsible for the overall integrity, performance, and reliability of lottery systems while leading the support team, serving as the primary technical liaison between customers and internal departments. Responsibilities include continuous system monitoring, providing tier-2 support for incidents, managing software deployments, and ensuring timely communication of operational reports.
This strategic leadership role involves driving success within a specific lottery jurisdiction, holding full Profit and Loss accountability across all product lines and owning the end-to-end customer relationship. The director will develop and execute account plans, shape jurisdiction-specific strategies, and lead the entire sales cycle from opportunity identification to contract signing.
