Oversee global 24x7 technical support operations for SaaS products to ensure high availability and SLA compliance. Lead strategic initiatives to improve customer satisfaction, optimize support processes, and collaborate cross-functionally to enhance product quality.
Qlik
3 Remote Job Openings at Qlik
Lead the governance of KPIs to create a single source of truth and influence executive strategy through global metrics and OKRs. Architect scalable data models and semantic layers while mentoring analysts in data storytelling and dashboard design.
The Principal, Customer Operations will serve as a strategic partner to the VP of Customer Success Operations to drive scalable, measurable outcomes across the global customer base. This role involves overseeing renewals, retention, customer health, data infrastructure, and cross-functional alignment to ensure operational excellence.
