Manage customer relationships throughout the lifecycle, leading onboarding, adoption, renewals, and expansion while helping customers achieve their goals with the platform. Monitor customer health, resolve issues with internal teams, maintain account information, and share customer feedback across the organization.
Own and develop the solutions repository, building customer integrations, internal tools, and prototypes that may inform core platform features. Gather and triage customer needs, advise partners and vendors on the platform and API, maintain the developer portal and MCP server, and proactively improve internal processes.
