Practice By Numbers

Design and implement a carrier-grade VoIP/SIP core using Golang and open-source components like Kamailio and FreeSWITCH. Own the scalability, security, and integration of the telephony backbone with the company's SaaS platform.

The Customer Support Specialist will serve as the primary point of contact for post-launch customers, managing inquiries across chat, email, and phone. They are responsible for troubleshooting issues, ensuring product adoption, and providing actionable feedback to internal teams to improve the overall customer experience.

You will architect and implement core features and AI-driven products while maintaining robust backend services and responsive front-end applications. You will also collaborate with leadership to optimize platform performance, scalability, and security.