The Director of Customer Success leads the team responsible for delivering successful customer outcomes across gas utility programs in the Americas. This role involves defining strategy, managing customer health and retention, and serving as an executive partner to key utility accounts.
Own the go-to-market motion for the Industrial Solutions portfolio, focusing on messaging, positioning, and launch execution. Act as the bridge between product, sales, and the market to translate technical capabilities into compelling narratives for industrial buyers.
Own the design portfolio for Industrial Solutions by establishing visual and interaction standards and mapping complex user workflows. Bridge the gap between design and engineering by contributing production code and reviewing PRs for UX fidelity.
Serve as the primary operational point of contact for service providers to coordinate schedules, deliverables, and issue resolution. Monitor program performance through data review, QA/QC, and the maintenance of operational dashboards.
Drive the adoption and value realization of fenceline monitoring solutions by embedding real-time data tools into customer operational workflows. Collaborate with Customer Success and Product teams to translate field observations into actionable product improvements.
The Sales Manager is responsible for owning quota attainment through new Fenceline Solution bookings within the U.S. Refining market, leading complex end-to-end deal execution from qualification through contract structuring. This role also involves building and maintaining a healthy, forecastable pipeline and serving as the primary commercial relationship owner with key technical and operational stakeholders.
The Sales Manager will own quota attainment through new Fenceline Solution bookings and expansions within the US chemicals market, leading complex, end-to-end deal execution from qualification through contract structuring. This role also involves building and maintaining a healthy, forecastable pipeline and serving as the primary commercial relationship owner with key technical stakeholders.
The Technical Account Manager will develop and execute innovative sales strategies for the Sterilizer industry across the Americas, focusing on identifying and capturing new opportunities within key accounts. Responsibilities also include mastering the product value proposition, crafting compelling sales proposals, maintaining CRM records, and consistently meeting ambitious sales targets.
Develop and execute sales plans targeting universities, research institutes, and industrial customers across EMEA. Manage key accounts, identify new business opportunities, and collaborate with internal teams to support customer engagement.
