The role involves supporting partner onboarding by processing applications and ensuring compliance with program requirements. You will also monitor partner records, track certifications and insurance expirations, and maintain accurate documentation.
The specialist will review and resolve escalated customer billing complaints by investigating issues with installers and sales representatives. They will collaborate with internal departments to recommend resolutions and identify process improvements to enhance the customer experience.
The Relationship Specialist manages the support and processing ecosystem for EPC partners, ensuring smooth transactions and removing friction within the financial portal. They also collaborate with regional managers to drive partner engagement and provide coaching to sales representatives.
The Relationship Specialist manages the support and processing ecosystem for financial products, ensuring smooth transactions for EPC partners. They also collaborate with regional managers to drive partner engagement and identify opportunities for product and service improvements.
