The Tech Support Specialist monitors residential solar system performance and performs remote troubleshooting to resolve issues. They manage service queues, document cases in Salesforce, and coordinate with field teams when site visits are necessary.
The Relationship Specialist manages the support and processing ecosystem for EPC partners, ensuring smooth transactions and removing friction within the financial portal. They also collaborate with regional managers to drive partner engagement and provide coaching to sales representatives.
The Customer Success Specialist will manage complex customer escalations and provide proactive outreach to improve customer satisfaction and NPS scores. They will also serve as a technical expert and business continuity backup to support frontline operations.
The Customer Escalation Specialist will manage and resolve complex customer issues while serving as the primary point of contact for escalations. They will also collaborate cross-functionally to drive process improvements and enhance the overall customer experience.
The Relationship Specialist manages the support and processing ecosystem for financial products, ensuring smooth transactions for EPC partners. They also collaborate with regional managers to drive partner engagement and identify opportunities for product and service improvements.
Manage the lifecycle of post-PTO service requests requiring site visits, from intake and triage to scheduling and execution. Coordinate between customers, service partners, and internal teams to ensure timely resolution and cost-effective resource allocation.
