The Collections Specialist manages a portfolio of past-due accounts by conducting outbound calls and emails to resolve outstanding balances. They are responsible for negotiating payment arrangements while maintaining professional communication and accurate documentation in the CRM.
The role involves supporting partner onboarding by processing applications and ensuring compliance with program requirements. You will also monitor partner records, track certifications and insurance expirations, and maintain accurate documentation.
The specialist will review and resolve escalated customer billing complaints by investigating issues with installers and sales representatives. They will collaborate with internal departments to recommend resolutions and identify process improvements to enhance the customer experience.
