Palmetto Clean Technology

The Channel Accounts Director is responsible for identifying and negotiating new business opportunities while managing channel sales and partnerships within the HVAC industry. They will lead the Channel Accounts Management team to drive scalable growth through optimized sales processes, KPI development, and strategic planning.

Manage the lifecycle of post-PTO service requests requiring site visits, from intake and triage to scheduling and execution. Coordinate between customers, service partners, and internal teams to ensure timely resolution and cost-effective resource allocation.

Act as the first point of contact for solar customers by handling inbound calls, emails, and chats to resolve billing and performance issues. Provide first-level troubleshooting and accurately document all interactions in the CRM while escalating complex cases to Tier 2 teams.