The IT Support Operations Specialist will serve as the primary point of contact for end-user technology issues, managing ticket triage and resolution. They will also be responsible for hardware provisioning, user account administration, and maintaining documentation for support processes.
The Customer Success Manager will lead end-to-end onboarding, including complex data feed management and strategic stakeholder engagement. They are responsible for managing revenue, driving adoption, and ensuring long-term satisfaction for a dedicated book of business.
Design and implement full-stack features for a healthcare platform using TypeScript, React, and Node.js. Develop scalable backend services and responsive frontend interfaces while ensuring HIPAA compliance and optimal performance.
Own the sales strategy and execution for health plans and TPAs, developing high-impact reseller and embedded partnership deals. Manage complex sales cycles and collaborate with internal teams to structure scalable partnerships.
Own and optimize the end-to-end member engagement and activation roadmap, focusing on improving registration rates and exam completion. Partner cross-functionally to create a seamless and conversion-optimized experience that drives measurable business outcomes.
