Manage clinical escalations throughout the imaging journey, coordinating with providers, facilities, payers, and internal teams to resolve issues and prevent recurrence. Improve operational workflows and training, refine member and provider communications, and advise product teams on clinically sound imaging requirements and routing.
Own the Member Services knowledge base, including its governance, accuracy, organization, reporting, and readiness for human and AI support. Document and map the end-to-end member journey, then use journey data and operational insights to identify and validate product improvements.
The Lead Claims Analyst will own the integrity of claims adjudication, denials management, and EDI workflows. They will also develop reporting dashboards and maintain accounts receivable to ensure operational efficiency and financial accuracy.
The Customer Success Operations Manager will build and scale the operational foundation of the Customer Success organization by managing systems, processes, and operating rhythms. This role involves cross-functional collaboration to improve CRM management, automate workflows, and ensure the team has the necessary tools for effective growth.
The Marketing Operations Manager will execute and coordinate multi-channel member engagement campaigns across the full member journey. This role involves managing project intake, coordinating with external vendors, and optimizing automated workflows to ensure high-quality campaign delivery.
Lead the effort to drive service utilization by building and owning engagement and marketing operations. Collaborate with product, engineering, and customer success teams to create a world-class member experience through data-driven multi-channel campaigns.
The specialist will serve as the escalation point for complex technical issues, performing root-cause analysis and resolving hardware, software, and network problems. They will also manage identity and access systems while mentoring Tier 1 staff and maintaining technical documentation.
Design and implement full-stack features for a healthcare platform using TypeScript, React, and Node.js. Develop scalable backend services and responsive frontend interfaces while ensuring HIPAA compliance and optimal performance.
