Administer the company’s SaaS and cloud platforms, identity and access controls, audit logging, device management, and security posture. Automate provisioning and reporting, respond to security incidents, and provide employee IT support, including device and asset management.
The Provider Engagement Specialist will handle inbound and outbound calls to support imaging providers with platform workflows and troubleshooting. They are responsible for accurately documenting all interactions in the tracking system and collaborating with internal teams to resolve issues.
The Claims Analyst will manage daily claims adjudication, QA workflows, and denials management to ensure operational integrity. They will also build reporting dashboards, monitor accounts receivable, and collaborate with cross-functional teams to optimize revenue cycle processes.
The Customer Success Manager will lead the end-to-end onboarding process, including complex data feed management and strategic stakeholder engagement. They will also analyze performance metrics to drive customer outcomes and act as a strategic advisor for their assigned book of business.
Manage clinical escalations throughout the imaging journey, coordinating with providers, facilities, payers, and internal teams to resolve issues and prevent recurrence. Improve operational workflows and training, refine member and provider communications, and advise product teams on clinically sound imaging requirements and routing.
Own the Member Services knowledge base, including its governance, accuracy, organization, reporting, and readiness for human and AI support. Document and map the end-to-end member journey, then use journey data and operational insights to identify and validate product improvements.
The Marketing Operations Manager will execute and coordinate multi-channel member engagement campaigns across the full member journey. This role involves managing project intake, coordinating with external vendors, and optimizing automated workflows to ensure high-quality campaign delivery.
Lead the effort to drive service utilization by building and owning engagement and marketing operations. Collaborate with product, engineering, and customer success teams to create a world-class member experience through data-driven multi-channel campaigns.
The specialist will serve as the escalation point for complex technical issues, performing root-cause analysis and resolving hardware, software, and network problems. They will also manage identity and access systems while mentoring Tier 1 staff and maintaining technical documentation.
Design and implement full-stack features for a healthcare platform using TypeScript, React, and Node.js. Develop scalable backend services and responsive frontend interfaces while ensuring HIPAA compliance and optimal performance.
